Customer Service
hace 1 semana
Job Description:
***: At Rockwell Automation, we connect the imaginations of people with the intelligence of machines to expand what is humanly possible, making the world more intelligent, more connected, and more productive.
We know that expanding human possibility requires connections.
We do that every day with our customers as we bring the Connected Enterprise to life, but we don't stop there.
We work to expand human possibilities in our communities — giving back, helping grow the next generation of STEM leaders and building relationships that last.
Our team cares about the work we do.We make an impact on the world because we strive to solve real problems for real people and expand human possibility.
From solutions that address a single issue to transforming a company into a Connected Enterprise, every maker and problem solver in our company contributes to something that matters.
As a Customer Care Representative, you are passionate about customer service and resolving issues to deliver a great customer experience every time You are excited about working in a dynamic environment, where no two days are the same, embracing change and thriving on the challenge of delivering the best possible outcomes for customers.
You will be responsible for the facilitation of order requests allowing Rockwell Automation to meet the urgent demands of our customers.
Additionally, you will be focused on identifying process improvement opportunities and assisting in driving those opportunities to implementation.What you will be doing:
- Primary responsibility will be supporting customer and distributor orders
- Partner with the Business Unit and Project Managers to manage backlog
- Proactively identify possible issues impacting customer delivery dates and work with crossfunctional teams to mitigate risk
- Deliver difficult messages and maintain composure and empathy with all parties involved.
- Work with shipping facilities and couriers to track and expedite shipment requests
- Be the customer advocate in the plants and with the rest of our operations organization
- Constantly look for ways to improve the customer experience through process improvement and improved collaboration. Customer centric focus is key to the success in this role.
- Identify trends through analysis and escalate to the proper channel.
- Collaborate with Specialists and Business Process Owners to identify and develop best practices.
- Make critical decisions within RA policies balancing customer needs and RA costs
Who we are looking for:
- You are customerfocused. You think and act from an outsidein perspective.
- You are willing to speak up, take risks, and try new things to improve the customer experience and strengthen the team
- You are ethical, intelligent, optimistic, and resilient.
- You have excellent interpersonal, analytical and communication skills.
- You are adaptable and can identify the urgency of tasks and can prioritize the various tasks/ demands accordingly.
- You are excited to work in a dynamic, fast paced environment.
- You have the ability to manage multiple priorities
- You are disciplined, committed, and pay close attention to detail
- You have strong computer skills and can quickly navigate multiple business systems to process requests within specified Service Level Agreements
- You are process oriented, detailed, and adaptable to changes in technology.
- You are a strong team player, and provide feedback to (receive feedback from) others in a constructive way
EXPERIENCE REQUIREMENTS:
Minimum Qualifications:
- Education: Technical Degree in Supply chain or similar discipline or 3+ years industry experience
- Excellent verbal & written communication skills in English and Spanish
- Proficient in Microsoft Windows, Microsoft Excel, SAP
Desired Qualifications:
- Bachelor's Degree
- Experience and proficiency in SAP CRM, Microsoft Power BI, Oracle Cloud
-
Customer Service Representative
hace 1 semana
Monterrey, Nuevo León, México Blackhawk Industrial A tiempo completoCustomer Service Representative Smile Hoy Dana Incorporated Hoy Customer Service Representative Volvo Project Monterrey, Nuevo León Dana Incorporated Hoy Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and......
-
Customer Service Representative
hace 1 semana
Monterrey, Nuevo León, México Mg Head Hunting A tiempo completoCancel Inicio Trabajos para Customer Service Representative ... > 99 Hoy Bilingual Customer Service Representative Apodaca, Nuevo León Grundfos Hoy **What is the job about?** **Your main responsibilities**: - Answer customer chats from Grundfos website and Grundfos Product Center - Answer transferred calls from Grundfos local sites - Order ent... ...
-
Customer Service
hace 1 semana
Monterrey, Nuevo León, México Protalent A tiempo completoVacante para la empresa Protalent en Monterrey, Nuevo León:Important Digital Marketing company is in search of personnel_Customer Service Knowledge CRM (Preferably Salesforce, not necessary) Experience in sales or customer service (able to answer and ask questions) Advanced EnglishOffer$15,000 net for monthLaw benefitsHome OfficeWorkings Hours8:00 am a...
-
Customer Service Representative
hace 1 semana
Monterrey, Nuevo León, México Vertiv Co. A tiempo completoESSENTIAL FUNCTIONS Provide services that will guarantee the Customer Response Center 24/7/365 operation Interact with Internal and External customers of Vertiv Ensure SLA agreements with customers are meet through proper management and followup of Emergency calls Create, update and close Service Requests Manages and ensures Service Engineers requirements to...
-
Customer Service Manager
hace 1 semana
Monterrey, Nuevo León, México Optimas Solutions A tiempo completoDescriptionCustomer Service Manager - Monterrey, MexicoAbout OptimasOptimas is a leading global provider of integrated supply chain solutions and engineering support, specializing in delivering a wide range of fasteners, components, industrial, and safety supplies to our diverse customer base worldwide. Our local teams are deeply connected with the...
-
Bilingual Customer Service Representative
hace 1 semana
Monterrey, Nuevo León, México Afni Customer Services A tiempo completoTe invitamos a formar parte de su equipo bilingüe para una EMPRESA DE CALL CENTER de EU ganando hasta $21,000REQUIERES: 18 años en adelante Inglés Avanzado Conversacional Preparatoria Terminada 6 meses de Experiência en Call center Radicar en Zona Metropolitana de Monterrey(INDISPENSABLE)*Prepa terminada*Gusto por servicio al cliente.*Experiência en...
-
Bilingual Customer Service Representative
hace 1 semana
Monterrey, Nuevo León, México Afni Customer Services A tiempo completoTe invitamos a formar parte de su equipo bilingüe para una EMPRESA DE CALL CENTER de EU ganando hasta $21,000REQUIERES: 18 años en adelante Inglés Avanzado Conversacional Preparatoria Terminada 6 MESESde Experiência en Call center Radicar en Zona Metropolitana de Monterrey(INDISPENSABLE)*Prepa terminada*Gusto por servicio al cliente.*Experiência en Call...
-
Customer Service Representative
hace 1 semana
Monterrey, Nuevo León, México Afni, Inc. A tiempo completoAfni Philippines is looking for Customer Service Representatives (CSR) to support our company in Commonwealth Avenue, Quezon City. In this role, you'll be using your customer interaction skills to deliver excellent customer service.Requirements:Customer Service Qualifications: At least 12 months BPO experience handling international account. At least high...
-
Monterrey, Nuevo León, México Uline A tiempo completoCustomer Service Representative Pay from $30,900 pesos per month to $34,400 pesos per month Monterrey Branch Carr. Miguel Aleman KM 21 #6 Prologis Park Apodaca Apodaca, N.L. Mexico 66627 Customer Service is the heartbeat of Uline As a Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love. Our...
-
Customer Service Agent
hace 1 semana
Monterrey, Nuevo León, México HQ_Call Center A tiempo completoDescripción empresa:Somos una empresa 100% mexicana con más de 25 años de experiência en conectar el talento con las empresas.Misión del cargo:Provide excellent support and customer service for various intern clients in the manufacture business,Funciones del cargo:Looking for bilingual agents Customer Service campaign based in the manufacture of...
-
Customer Service
hace 2 meses
Monterrey, Nuevo León, México MAHLE A tiempo completoYour Roles & Responsibilities Responsible for ensuring the timely and accurate receipt of cliente requirements. Guarantee the reliability and records of customer requirements in SAP system. Responsible for guaranteeng performance and delivery rating with each client in accordance with Mahle ́s objetives. Supervise EDI personnel to meet shipping objetives....
-
Customer Service
hace 4 semanas
Monterrey, Nuevo León, México MAHLE A tiempo completoYour Roles & Responsibilities Responsible for ensuring the timely and accurate receipt of cliente requirements. Guarantee the reliability and records of customer requirements in SAP system. Responsible for guaranteeng performance and delivery rating with each client in accordance with Mahle ́s objetives. Supervise EDI personnel to meet shipping objetives....
-
Customer Service Representative
hace 1 semana
Monterrey, Nuevo León, México Uline A tiempo completoCustomer Service Representative*Pay from $30,900 pesos per month to $34,400 pesos per monthMonterrey Branch*Carr. Miguel Aleman KM 21 #6Prologis Park Apodaca*Apodaca, N.L. Mexico 66627Customer Service is the heartbeat of Uline As a Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love. Our...
-
Customer Service Manager
hace 1 semana
Monterrey, Nuevo León, México Optimas Solutions A tiempo completoCustomer Service ManagerMonterrey, N.L.***About OptimasOptimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This...
-
Customer Service Forwarder
hace 1 semana
Monterrey, Nuevo León, México TIE A tiempo completoVacante para la empresa TIE en Monterrey, Nuevo León:Excelente tarde Estamos buscando Customer Service para Freight Forwarder en MonterreyExperiência principalmente en tráfico LCL y FCL, marítimo y aéreo, principalmente.Responsabilidades:Seguimiento con el agente en origen y contacto con cliente en todo momento.Coordinar el tráfico mayormente de...
-
Customer Service Representative
hace 1 semana
Monterrey, Nuevo León, México Uline A tiempo completoCustomer Service RepresentativePay from $30,900 pesos per month to $34,400 pesos per monthMonterrey BranchCarr. Miguel Aleman KM 21 #6Prologis Park ApodacaApodaca, N.L. Mexico 66627Customer Service is the heartbeat of Uline As a Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love. Our company...
-
Customer Service Representative
hace 1 semana
Monterrey, Nuevo León, México Charger Logistics Inc A tiempo completoJob Title: Customer Service Representative Location: Monterrey, Mexico Category: Customer Service Experience: Entry-LevelJob Description:Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads,...
-
Customer Service
hace 1 semana
Monterrey, Nuevo León, México SUA TALENTOS A tiempo completoVacante para la empresa SUA TALENTOS en Monterrey, Nuevo León:Customer serviceEmpresa dedicada a la manufactura de plásticos flexibles se encuentra en búsqueda de talento para vacantes de:Customer service.Misión del puesto:Asegurar que las necesidades y expectativas de los clientes se vean cumplidas, convirtiendose en la voz del cliente para garantizar...
-
Customer Service
hace 1 semana
Monterrey, Nuevo León, México Coleman Powersports A tiempo completoWe're looking for customer service specialists for processing warranty claims at an in-house programWe expect to start a class on January 9We offer:- $16,500 monthly base salary (paid since training day 1) Saturdays and Sundays off 40 hours per week- $800 punctuality and attendance bonus Up to $2000 performance bonus Law benefitsResponsibilities: Register...
-
Customer Service
hace 1 semana
Monterrey, Nuevo León, México Itanna A tiempo completoImportante empresa líder en la fabricación de Cintas Adhesivas, busca tu talento para desempeñarte como Customer service.*Se ofrece: Sueldo $18,000 brutos mensuales Horario de lunes a viernes de 8:00 am a 6:00 pm Prestaciones de ley y superiores (24 días de aguinaldo, 4% vales de despensa, vacaciones y prima vacacional conforme LFT) Zona de trabajo:...
