Customer Interaction Specialist

hace 6 días

Tijuana, Baja California, México Corza Medical A tiempo completo

Vacancy Name

  • Customer Interaction Specialist

Location of Work

  • Tijuana, Mexico

Employment Type

  • Full Time Employee

Our brand promise

We deliver a collaborative experience by working directly with the surgical community to ensure you get the exact surgical tools you need at the right time and the right price.

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Remarkable service
A seamless, personal process designed around you and your needs.
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Trusted performance
Our product family is the result of years of experience championing surgeons and listening to their expertise.
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Outstanding value
No matter the surgical specialty, we deliver quality products for all markets.

Our people promise
Excellence is our Specialty and what makes us successful is our people.

We are committed to fostering a positive, empowering and growth-oriented environment where all team members are encouraged to share their opinions and ideas.

That means you will work alongside an accomplished and highly collaborative team that inspires commitment to our goal in attaining excellence in everything they do.

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Job Purpose Summary
The customer interaction specialists ensures that miscellaneous customer requests are channeled and prioritize according to business needs.

They will interact with various functional areas in the organization to meet generic customer requirements and ensure that requests are queued and prioritized.

The customer interaction specialist manages a database of customer requests and updates it accordingly to create playbooks, manuals, or generic documentation.

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What you will do

  • Interact with Customer Service personnel daily to respond to varied customer requests.
  • Communicate customer requirements to manufacturing, engineering, and other areas in the organization for prompt resolution or changes.
  • Develop and update customer FAQs to build a database of information for fast customer interaction.
  • Coordinate customer response questionnaires, information requests, and other activities.

What you will need

  • Bachelor's degree in engineering or equivalent education and experience
  • 1+ years of experience working in Quality Engineering environment or Customer interaction role within a medical device industry
  • Knowledge of quality management systems.
  • Knowledge in different regulatory requirements such as REACH, ROHS, Sustainability declarations, Certificates of Compliance, materials analysis, etc.
  • Experience with CAPAs handling, Nonconformance, Deviations, Complaints handling (Product Evaluations Reports, Notifications to Competent Authorities)
  • Experience in interacting with customers and providing information to internal resources for customer responses.
  • Experience with product specifications, device history records, device master records.
  • Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
  • Ability to lead indirectly, inform groups of status of tasks, and actively work on specific activities to complete small projects.
  • Advanced computer skills, and report writing skills
  • Ability to work within a team and as an individual contributor in a fastpaced, changing environment
  • Fluent in Spanish and English required.

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