Empleos actuales relacionados con Premier Technical Support Engineer - Monterrey, Nuevo León - Lenovo

  • Premier Technical Support Specialist

    hace 2 semanas

    Monterrey, Nuevo León, México Lenovo A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Lenovo. As a Premier Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving complex technical issues, and collaborating with cross-functional teams to deliver outstanding customer...

  • Premier Technical Support Specialist

    hace 1 semana

    Monterrey, Nuevo León, México Lenovo A tiempo completo

    About LenovoWe are a global technology leader, committed to delivering innovative solutions that empower our customers to succeed. With a revenue of $62 billion and a presence in 180 markets, we serve millions of customers every day. Our vision is to build a more inclusive, trustworthy, and smarter future for everyone, everywhere.Job SummaryWe are seeking a...

  • Technical Support Specialist

    hace 6 días

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Support Engineer Role at Blue YonderBlue Yonder is a leading provider of supply chain solutions, and we are seeking a highly skilled Support Engineer to join our team. As a Support Engineer, you will be responsible for providing technical support to our customers, ensuring that they receive the highest level of service and support.Key...

  • Support Engineer 1

    hace 2 semanas

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Job SummaryWe are seeking a highly skilled Support Engineer 1 to join our team at Blue Yonder. As a key member of our global support team, you will be responsible for providing technical support to our customers, ensuring their success with our software solutions.Key ResponsibilitiesTechnical Support: Provide functional and technical support for service...

  • Senior Technical Support Engineer, Cortex Xsiam

    hace 6 días

    Monterrey, Nuevo León, México Palo Alto Networks, Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks, Inc. As a key member of our technical support team, you will play a critical role in ensuring the success of our customers by providing expert technical support and guidance.Key ResponsibilitiesProvide technical support to customers and...

  • Technical Support Specialist

    hace 7 días

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Support Engineer Role at Blue YonderBlue Yonder is undergoing a significant transformation in its SAAS/DevOps landscape, making this an exciting time to be part of our team. As a Support Engineer, you will work closely with global Product Development, functional, and technical teams to gather and understand technical and functional issues reported by...

  • Technical Support Specialist

    hace 7 días

    Monterrey, Nuevo León, México Hro A tiempo completo

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team at Hro. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.Responsibilities:Research and identify...

  • Senior Technical Support Specialist

    hace 7 días

    Monterrey, Nuevo León, México Palo Alto Networks, Inc. A tiempo completo

    Job SummaryPalo Alto Networks, Inc. is seeking a highly skilled and experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing top-notch technical support to our valued customers, addressing their complex post-sales concerns, and working closely with our Sales and Sales Engineering...

  • Senior Technical Support Engineer

    hace 7 días

    Monterrey, Nuevo León, México Palo Alto Networks, Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks, Inc. As a key member of our technical support team, you will play a critical role in ensuring customer success by providing expert technical support and guidance to our clients.Key ResponsibilitiesProvide advanced technical support and...

  • Senior Technical Support Specialist

    hace 2 semanas

    Monterrey, Nuevo León, México Kalasko A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Kalasko. As a key member of our technical support team, you will be responsible for providing expert technical support for our customers.Key ResponsibilitiesProvide technical support and troubleshooting for complex issues related to our products and...

  • Technical Support Specialist

    hace 6 días

    Monterrey, Nuevo León, México oilandgas A tiempo completo

    About the RoleSchneider Electric is seeking a skilled Technical Support Engineer to join our team in Apodaca, Nuevo León. As a key member of our Advanced Technical Support team, you will play a critical role in supporting our clients during critical moments.Key ResponsibilitiesProvide technical support to Schneider Electric personnel and customers via phone...

  • Support Engineer 1

    hace 6 días

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    {"Job Title: Support Engineer 1About the RoleBlue Yonder is seeking a highly skilled Support Engineer to join our global team. As a Support Engineer, you will be responsible for providing technical support to our customers, working closely with cross-functional teams to resolve complex issues, and driving solutions to meet customer satisfaction.Key...

  • Senior Technical Support Engineer, Cortex XSIAM

    hace 7 días

    Monterrey, Nuevo León, México Palo Alto Networks, Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in ensuring the success of our customers by providing expert technical support and guidance.Key ResponsibilitiesProvide technical support to customers and partners...

  • Technical Support Specialist

    hace 1 semana

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    {"title": "Support Engineer I", "description": "Job SummaryWe are seeking a highly skilled Support Engineer I to join our team at Blue Yonder. As a key member of our global support squad, you will be responsible for providing technical and functional support to our customers, ensuring their business requirements are met while balancing complexity and process...

  • Technical Support Specialist

    hace 2 semanas

    Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Job DescriptionJob Title: Support Engineer 2Job Summary:We are seeking a highly skilled Support Engineer 2 to join our team at Blue Yonder. As a Support Engineer 2, you will be responsible for providing technical support to our SaaS customers, ensuring their successful implementation and post-production phases of our ESO solution.Key Responsibilities:Provide...

  • Senior Technical Support Engineer, Cybersecurity Specialist

    hace 7 días

    Monterrey, Nuevo León, México Palo Alto Networks, Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Senior Technical Support Engineer to join our team at Palo Alto Networks, Inc. As a key member of our technical support team, you will play a critical role in ensuring the success of our customers by providing expert technical support and guidance.Key ResponsibilitiesProvide technical support to...

  • Senior Technical Support Specialist

    hace 7 días

    Monterrey, Nuevo León, México Palo Alto Networks A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our support organization, you will be responsible for providing expert-level technical support to our customers.Key ResponsibilitiesProvide timely and effective technical support to customers via phone, email, and other...

  • Technical Support Specialist

    hace 7 días

    Monterrey, Nuevo León, México Landa A tiempo completo

    **Job Summary**Landa is seeking a highly skilled Field Service Engineer to join our team. As a key member of our customer support team, you will be responsible for ensuring the optimal performance of our Nanographic Printing presses.**Key Responsibilities**Transfer technical knowledge to press operators to resolve on-site technical issuesElevate complex...

  • Technical Support Engineering Leader

    hace 2 semanas

    Monterrey, Nuevo León, México Lenovo A tiempo completo

    Overview and Responsibilities This position acts as the primary contact and leader for a range of ISG Products within the organization. The ideal candidate will oversee Lenovo ISG's premier level of Field Support. The role entails managing a team of engineers dedicated to diagnosing and resolving field-related issues, while also ensuring that knowledge...

  • Technical Support Engineering Leader

    hace 2 semanas

    Monterrey, Nuevo León, México Lenovo A tiempo completo

    Overview and Responsibilities This position acts as the primary contact and leader for a range of ISG Products within the organization. The ideal candidate will oversee Lenovo ISG's premier level of Field Support. Key responsibilities include managing a team of engineers tasked with diagnosing and resolving field-related issues, while also ensuring that...

Premier Technical Support Engineer

hace 3 meses

Monterrey, Nuevo León, México Lenovo A tiempo completo
Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub .

Description and Requirements

Job Functions

  • Research, troubleshoot and resolve technical issues involving Azure Stack HCI, Azure Kubernetes Service, Microsoft Windows Server, and other Azure products.
  • Document all technical inquiries and develop content for knowledge base.
  • Support key internal initiatives involving pre-release testing, validation and documentation.
  • Provide highly technical end-user support to clients via telephone, chat and ticketing system.
  • Collaborate in a fast-paced environment with multiple teams (software development, quality assurance, product management, etc.).
  • Provide knowledge transfer and informal training to clients and co-workers.

Key Responsibilities:


• Serve as the primary point of contact for ISG's Microsoft Premier Support for software, and overall problem resolution responsible for end-to-end case management. Agent is logged into telephony system and performs direct contact center role via phone, eTicketing, & chat. Agent will interface and collaborating with peer Geo Level 1/2 agents, Level 3 Microsoft OEM Software agents.

• End to End Customer / Case Ownership of all issues including hardware and software.

• Resolve complex, collaborative calls working with Level 3 teams and Software development teams,

• Ensure customer incident resolution at industry leading incident closure rates.

• Maintain outstanding customer satisfaction scores, with the professional communications and soft skills necessary to defuse difficult customer situations and work to problem resolution.

• Accurately diagnose problem severity levels and prioritize call loads appropriately.

• Recreate customer issues when needed, using logs, system management tools, and industry standard problem resolution tools and protocols.

• Generate accurate, high quality trouble ticket, incident documentation, and knowledgebase updates, as well as other customer and problem documentation as required.

Required Skills:

  • At least 2-3 year of experience in technical support in below Windows-based products.
    • Azure Arc, ARM and Azure Resource Bridge in combination on all platforms
    • Ability to identify a non-certified solutions vs a certified solution by using relevant documentation like Microsoft Hardware catalog, Azure Stack HCI catalog etc..
    • MS Windows Server Software
    • Microsoft Azure Stack HCI Software
    • Microsoft Azure Stack Hub Software
    • Microsoft Azure Kubernetes Services
  • 3-6 years of experience in at least one major virtualization platform such as Hyper-V, VMWare, KVM, AHV, XenServer, etc. Any certificate in these technologies would be a plus.
    • Knowledge of snapshotting, replication, High Availability and Disaster Recovery concepts are crucial
    • Knowledge or experience of Public cloud platforms such as AWS or Azure is also great
  • 3-6 years of experience in Technical Support and Ticketing Software Skills
    • We are the stakeholders for interpreting customer issues, translating them into actionable items, and providing start-to-finish communications across teams.
    • You should be familiar with ticketing platforms like Jira, Dynamic365, Salesforce, etc.
    • Experienced in engaging with customers and peers in a technical and professional environment.
    • High customer concentration.
    • Good communication soft skills.
  • Excellent verbal and written language skills, customer issue handling, and communications skills are essential to this position. Candidates may undergo a detailed interview process consisting of technical scenarios, customer skill vetting, as well as role play interviewing and hands-on problem recreation and problem resolution testing.

Required Skills:

  • At least 2-3 year of experience in technical support in below Windows-based products
    • Azure Arc, ARM and Azure Resource Bridge in combination on all platforms
    • Ability to identify a non-certified solutions vs a certified solution by using relevant documentation like Microsoft Hardware catalog, Azure Stack HCI catalog etc..

Additional Skills:

  • Experience with Storage Area Networks and Storage technologies.
  • Experience with SDS technologies in common
  • Experience and deep insights about S2D architecture and how to analyze any failures, expansion of nodes at scale, this includes PowerShell + ISE in writing.
  • Network common architecture design and deep insights of DCB networking, including RDMA QoS dependencies.
  • Network L3 and L2 in general
  • Experience working with Enterprise-grade Data Center hardware
    • Knowledge or experience of datacenter procedures, practices, and equipment can help our customers and peers nail down those pesky install issues
    • Hyperconverged platforms are best.
  • Such as XClarity Controller, IMM, ILO, BMC, U38, etc.
  • Ability to write and interpret common scripting languages.
    • Bash, Python, and PowerShell are most used, but any solid coding experience is useful.
Additional Locations: * Mexico - Distrito Federal - Mexico D.F.

If you require an accommodation to complete this application, please

#J-18808-Ljbffr