Customer Service Monday to Friday
hace 7 días
Everyone loves t-shirts, and we're in the business of bringing creative, custom t-shirts to life. We are fastest custom apparel company in the industry, and we are recruiting the best and brightest to join our fast paced, high energy team
We are currently looking for experienced, bilingual (English), customer service candidates to join our Customer Experience Team. We are one team with one mission, assisting our customers with the very best service. We do this by assisting them 7 days a week by all communication methods, phone, email and live chat to ensure we deliver the highest quality experience and remarkable custom products with the fastest turnaround times.
Responsibilities:
Help both casual and tech-savvy customers in navigating our website, creating and modifying custom designs, and assisting with accurate order processing.
Create competitive, custom quotes for customer order requests.
Act as point of contact between our customers and the company's individual departments, ensuring customer satisfaction and timely delivery.
Complete time-sensitive customer follow-ups to ensure fulfillment of potential sales and customer service needs.
The ideal candidate is driven, and detail-oriented, with a strong desire to provide customer solutions using knowledge of our business. Creativity and passion are a must, along with a desire to always lend a helping hand to customers and co-workers.
To thrive in this role, you'll need to be a quick learner, a confident salesperson, and an empathetic customer service agent with a love for our fast and creative spirit. If this sounds like you, we'd love to chat. Be sure to tell us about your favorite t-shirt when you apply
Job Requirements:
-True Computer Proficiency - you're a rockstar using a computer and navigating between systems
-Bilingual - English with 80-90%+ Proficiency.
-High attention to detail, organization, and multi-tasking skills.
-Ability to problem solve and think outside the box.
-Associate degree or higher.
-Previous experience with custom manufacturing is preferred, but not required.
-Knowledge of Salesforce or CRM experience a plus.
-Inside sales experience a plus.
-Typing 35wpm
Availability To work From Monday to Friday From 11:30 am to 9 pm
This is a full-time on-site job located in Hacienda del Colorado, 22220 Tijuana, B.C. (Near Chevron Stadium home of Toros de Tijuana)
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