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Helpdesk Specialist
hace 3 meses
NTT DATA, Inc. currently seeks a Help Desk Specialist
- Full Time to join our team in Mexico
Location: Fully remote.
:
Availability to work 45 hours per week Interest in working at any shift (rotational shifts, morning, afternoon and night) Advanced English (B2 as minimum)
Advanced German (C2 as minimum, preferred native)
: Looking to work in IT Environment 6 months of experience in Customer ServiceWe Offer
: Competitive salary Grocery Tickets 12% of base salary Saving Founds 13% of base salary 30 days of christmas bonus 10 days of vacations 50% Vacation bonus 5 personal days per year Medical insurance (You and your family) Life insurance Dental Insurance (You and your family) Discounts with selected Optics Opportunity to grow in the companyActivities
General L1 support for hardware and MS Office packages Answer technical support calls providing and escalating to other support groups Document troubleshooting steps and detailed description of the customer incidents and requests Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failuresNTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteranstatus, sexual orientation, gender identity, or any other class protected by law.
