Empleos actuales relacionados con Customer Contact Centre Agent - Ciudad de México, Ciudad de México - Ikea
-
Supervisor de Centro de Contacto
hace 2 semanas
Ciudad de México, Ciudad de México Casago A tiempo completoFunción: El supervisor de centro de contacto es la persona responsable de garantizar que los agentes de servicio al cliente realicen sus funciones de manera eficiente y efectiva. Además, es responsable de supervisar y llevar a cabo controles en sistemas para asegurar el correcto funcionamiento de la operación.**Requisitos**:1. Excelente dominio del idioma...
-
Customer Support and Success Manager
hace 2 semanas
Ciudad de México, Ciudad de México Agent Careers A tiempo completoAbout the Role:We are seeking a highly skilled and experienced Customer Support and Success Manager to join our team at Agent Careers. As a key member of our support team, you will be responsible for providing exceptional support to our users, managing support escalations, and refining our customer success processes.Key Responsibilities:Provide Support:...
-
Agente de ventas
hace 4 días
Ciudad de México, Ciudad de México Fusion Contact A tiempo completoVacante para la empresa Fusion Contact en Iztapalapa, Ciudad de MéxicoDescripción del puesto:Buscamos un agente de ventas con experiencia en servicio móvil para unirse a nuestro equipo en Iztapalapa, Ciudad de México. El candidato ideal tendrá habilidades en ventas, comunicación y trabajo en equipo.Responsabilidades:Realizar ventas de servicio móvil a...
-
Executive Assistant to the CEO
hace 7 días
Ciudad de México, Ciudad de México Agent A tiempo completoAbout AgentAgent is a dynamic and purpose-driven company specializing in coaching and personal development services. We are seeking a highly organized and proactive Executive Assistant to support our CEO in driving business growth and success.Job SummaryWe are looking for a skilled and experienced Executive Assistant to provide administrative support to our...
-
Gerente de Centro de Contacto
hace 2 semanas
Ciudad de México, Ciudad de México Michael Page A tiempo completoDetalles del clienteBancos y servicios financierosDescripción de la vacanteGestionar el plan estratégico y operación del centro de contacto así como garantizar la productividad del equipoPerfil del candidatoLicenciatura concluida - titulado5 años de experiencia en liderazgo de Contact CenterInglés avanzadoGestión de equipos, resolución de...
-
Customer Service Team Lead
hace 7 días
Ciudad de México, Ciudad de México Ikea A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Lead. As a key member of our Customer Contact Centre, you will play a vital role in ensuring the satisfaction of all customers who contact us directly through the contact centre in all media.Key ResponsibilitiesReport to the Customer...
-
Customer Service Team Lead
hace 2 semanas
Ciudad de México, Ciudad de México Ikano-Retail A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Lead. As a key member of our Customer Contact Centre, you will play a vital role in ensuring the satisfaction of all customers who contact us directly.Key ResponsibilitiesReport to the Customer Contact Centre Manager and be responsible...
-
Agente de Portabilidad
hace 4 días
Ciudad de México, Ciudad de México Fusion Contact A tiempo completoVacante para la empresa Fusion Contact en Ciudad de México **Descripción del Puesto** Estamos buscando un agente de portabilidad y ventas para unirse a nuestro equipo en Cuauhtémoc, Ciudad de México. El candidato ideal tendrá experiencia en ventas o call center y será capaz de ofertar el cambio de compañía a diferentes usuarios para que se unan a...
-
Customer Service Team Lead
hace 2 días
Ciudad de México, Ciudad de México Ikea A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Lead. As a key member of our Customer Contact Centre, you will play a vital role in ensuring the satisfaction of our customers who contact us directly through various media.Your Key ResponsibilitiesReport to the Customer Contact Centre...
-
Customer Experience Manager
hace 2 semanas
Ciudad de México, Ciudad de México Ikea A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Experience Manager. As a key member of our Customer Contact Centre, you will play a vital role in ensuring the satisfaction of all customers who contact us directly.Your Key ResponsibilitiesReport to the Customer Contact Centre Manager and be...
-
Customer Service Representative
hace 6 días
Ciudad de México, Ciudad de México Ikea A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Contact Centre Specialist, Social Media. As the voice of the brand, you will be responsible for ensuring the satisfaction of all customers who contact us directly through social media.Key ResponsibilitiesIdentify customer needs and offer simple,...
-
Contact Center Supervisor
hace 1 semana
Ciudad de México, Ciudad de México Leisure Co. A tiempo completoUnlock Your Potential as a Contact Center SupervisorWe are seeking a skilled Contact Center Supervisor to join our team at Leisure Co. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.About UsLeisure Co. is a leading...
-
Customer Experience Specialist
hace 5 días
Ciudad de México, Ciudad de México oilandgas A tiempo completoUnlock Your Potential in Customer ExperienceAs a Customer Experience Specialist at oilandgas, you will be the primary point of contact for a portfolio of accounts, ensuring all customer needs and expectations are met. You will respond to customer inquiries regarding order status, resolve issues, and communicate with internal departments to deliver...
-
Omnichannel Contact Center Senior Manager
hace 2 semanas
Ciudad de México, Ciudad de México AMSTAR OPERACIONES DMC MX A tiempo completoAbout Amstar Operaciones DMC MX:At Amstar Operaciones DMC MX, we prioritize people's well-being, enabling them to thrive. We deliver distinctive experiences for our guests, while providing a world of understanding and care. Our goal is to be the first choice in vacation travel, enriching lives and uniting the world.About the Role:We are seeking a skilled...
-
Customer Service Representative
hace 2 semanas
Ciudad de México, Ciudad de México Ikea A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Contact Centre team as a Customer Service Representative. In this role, you will be responsible for ensuring the satisfaction of all customers who contact us through various communication channels.Key ResponsibilitiesIdentify customer needs and offer simple, effective...
-
Customer Service Representative
hace 2 semanas
Ciudad de México, Ciudad de México Ikea A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Contact Centre Specialist, Social Media. As a key member of our customer service team, you will be responsible for ensuring the satisfaction of all customers who contact us directly through social media.Key ResponsibilitiesIdentify customer needs and...
-
Agente de Atención al Cliente
hace 2 semanas
Naucalpan de Juárez, México B3 Contact Experts A tiempo completoLa empresa B3 Contact Experts busca un profesional para ocupar el puesto de Agente Telefonico en su centro de llamadas en la zona de Interlomas Huixquiluca.**Requisitos**:Para ser considerado para este puesto, debes cumplir con los siguientes requisitos:Ser mayor de edadTener escolaridad básicaTener conocimientos básicos de computadora**Beneficios**:En B3...
-
Customer Service Representative
hace 6 días
Ciudad de México, Ciudad de México Ikea A tiempo completoJob DescriptionKey ResponsibilitiesTo deliver exceptional customer experiences and ensure customer satisfaction through effective communication, problem-solving, and issue resolution.Identify customer needs and provide tailored solutions using knowledge of IKEA systems, digital landscape, and processes.Take ownership of resolving customer issues,...
-
Representante de centro de contacto
hace 2 días
Ciudad de México, Ciudad de México Connectingology A tiempo completoAcerca de ConnectingologyConnectingology es una empresa líder en el sector de manufactura automotriz, conocida por su ambiente de trabajo dinámico y colaborativo. Ofrecemos oportunidades de crecimiento y desarrollo profesional a nuestros empleados.Requisitos del puestoEducación: Bachillerato completoInglés: Conversacional - NativoCustomer Service:...
-
Gerente de Contacto
hace 1 semana
Ciudad de México, Ciudad de México Michael Page A tiempo completoDetalles del clienteBanca y servicios financierosDescripción de la vacanteSe requiere un profesional con experiencia en liderazgo y gestión de equipos para gestionar el plan estratégico y operación del centro de contacto. El candidato ideal debe tener habilidades en resolución de problemas y gestión de equipos.Perfil del candidatoLicenciatura concluida...
Customer Contact Centre Agent
hace 3 meses
Job description
To ensure the satisfaction of all customers who contact us directly through our available communications channels, such as calls, e-mails, webchat and any future new channels. This is achieved by identifying their needs and offering simple, effective solutions to their enquiries with the application of a customer centric thinking process while keeping the best interest of the customer and company in mind.
You are passionate about getting a good solution for the customers. You do this by identifying the customers needs and using your knowledge of the IKEA systems, digital landscape and processes to offer solutions. You take ownership of resolving the customers individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised. You take responsibility for updating the system with accurate and detailedinformation to ensure that your colleagues and manager know what has been
agreed and can answer further enquiries from the customer easily and
knowledgeably. You understand the impact of service time responses on our customers level of satisfaction and work both individually and with your colleagues to ensure that we match our agreed service levels. You are empathetic and understand when your customers' emotions and needs. You remain calm and helpful, offering solutions to ensure they are satisfied with our overall service level and maintain good relationship with them. You encourage our customers to give feedback and use this information to make a better future shopping experience for all of our customers. You use all the contact centre tools to access information about the IKEA range, service offers, as well as national store activities and marketing campaigns. You support the creation of additional sales opportunities by informing the customers about choices available in our range that match their needs. Where possible, you will also be responsible to creating revenue by utilizing appropriate sale pitches and closing the sale. You will work with various stakeholders, especially from the store, to communicate customer enquiries, where CCC requires support, to collectively resolve any outstanding matters. You are interested in learning new skills and also taking on new tasks to support new and existing co-workers and also to meet the latest customer demands. You assist customers from Mexico Market. Qualification
You have 1 to 2 years of experience in the call centre or customer service industry in a medium to large company. You are a customer-focused enthusiast who can support us in securing the IKEA brand and our overall vision of creating a better everyday life for the many people. You demonstrates a courteous, professional and friendly manner on the telephone and any other additional communication channels. You are assertive and able to remain calm and controlled when faced with calls from customers under stressful situations. You are able to communicate confidently and clearly (both spoken and written) in English and any other local language(s). You understand this role requires flexibility in work hours, depending on store operational requirements.
