Customer Service Team Lead

hace 7 días


Monterrey, Nuevo León, México Workplace Options A tiempo completo

Workplace Options:

Founded in 1982, Workplace Options is the largest independent provider of holistic wellbeing solutions.

Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally.

Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories.

At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Description:

Responsibilities:

  • Review and assign cases/callbacks for their team
  • Prioritize VIP Cases and assign appropriately
  • Maintain and update all training documents, templates, and job aids for team
  • Ensure that team meets daily and monthly production goals
  • Facilitate team meetings weekly to provide updates and enrich team
  • Schedule a minimum of two inhouse training sessions for team each year
  • Respond to all questions related to complaints for your content team and team members
  • Conduct interviewing, hiring, and training of all new staff members on team and assist other Team Leads in this responsibility
  • Monthly OneonOne meetings with each staff member of the team
  • Administer performance reviews to all team members, and issue performance improvement plans to team members when appropriate
  • Responsible for daily production reports, including endofday updates
  • Conduct monthly case, RMS and intake quality audits

Skills:

  • Professional and polished demeanour
  • Exceptional organizational, relationship building and interpersonal communication skills
  • Able to manage time effectively in order to handle multiple tasks
  • Strong ability to work with a team or group of people efficiently
  • Able to handle fastpaced and everchanging environment
  • Desire to want to see the department improve and be willing to initiate change

Required Education/Qualifications:

  • Bachelor's degree
  • Previous management experience
  • Strong English and Spanish; verbal and written communication skill


  • Monterrey, Nuevo León, México Optimas Solutions A tiempo completo

    DescriptionCustomer Service Manager - Monterrey, MexicoAbout OptimasOptimas is a leading global provider of integrated supply chain solutions and engineering support, specializing in delivering a wide range of fasteners, components, industrial, and safety supplies to our diverse customer base worldwide. Our local teams are deeply connected with the...


  • Monterrey, Nuevo León, México Optimas Solutions A tiempo completo

    Customer Service ManagerMonterrey, N.L.***About OptimasOptimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This...


  • Monterrey, Nuevo León, México Blackhawk Industrial A tiempo completo

    Customer Service Representative Smile Hoy Dana Incorporated Hoy Customer Service Representative Volvo Project Monterrey, Nuevo León Dana Incorporated Hoy Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and......

  • Team Lead

    hace 7 días


    Monterrey, Nuevo León, México Danfoss A tiempo completo

    Requisition ID: Job Location(s): Monterrey, MXAre you a dedicated Team lead and want be part of the team that securing Danfoss digitalization journey? Then join us in, one of Danfoss Group IT teams that enables Danfoss in secure, proactive and automation journey.The team lead as key member of security operations center team and leadership team, responsible...


  • Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as Network Access Service Delivery Team Lead.Essential duties and responsibilities:The main task of a team leader is to manage a team of IT engineers in a way that enables the continuous delivery of network...


  • Monterrey, Nuevo León, México Hempel A tiempo completo

    Our Customer Care Team Lead will manage the day-to-day relationships and orders for identified Global Marine accounts, ensuring proficient and knowledgeable customer care is provided with a sense of integrity and trust.Leadership & Direction Involved in recruitment / disciplinary for the Customer Care team Responsible for developing CC team as part of the...

  • Payroll Team Lead

    hace 7 días


    Monterrey, Nuevo León, México Gxo Logistics, Inc A tiempo completo

    Press Tab to Move to Skip to Content Link Are you an experienced Payroll Team Lead or someone that is looking to take the next step? We need someone completely at home in payroll, you will have knowledge of the associated payroll legislations within the Belgium market and leadership expertise. This role will be based at our site in Zellik, Belgium covering...


  • Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as Network Access Service Delivery Team Lead.Essential duties and responsibilities:The main task of a team leader is to manage a team of IT engineers in a way that enables the continuous delivery of network...

  • Team Lead

    hace 4 semanas


    Monterrey, Nuevo León, México Danfoss A tiempo completo

    Job DescriptionAre you a dedicated Team lead and want be part of the team that securing Danfoss digitalization journey? Then join us in, one of Danfoss Group IT teams that enables Danfoss in secure, proactive and automation journey. The team lead as key member of security operations center team and leadership team, responsible for lead and develop the team,...

  • Team Lead

    hace 3 semanas


    Monterrey, Nuevo León, México Danfoss A tiempo completo

    Job DescriptionAre you a dedicated Team lead and want be part of the team that securing Danfoss digitalization journey? Then join us in, one of Danfoss Group IT teams that enables Danfoss in secure, proactive and automation journey. The team lead as key member of security operations center team and leadership team, responsible for lead and develop the team,...

  • Team Lead

    hace 7 días


    Monterrey, Nuevo León, México CHUBB A tiempo completo

    Chubb is currently seeking a Team Lead (with development exposure) to become part of our squad. This role offers a permanent full-time position and a fantastic chance to join a worldwide, expanding, financially secure, and thriving organization. Being a pioneer in the industry, Chubb is highly regarded among skilled tech experts aiming to carve out a...


  • Monterrey, Nuevo León, México Teletrac Navman A tiempo completo

    Responsibilities and Duties Support in the oversight of all Service Desk systems activity and compliance, ensuring accurate and timely data entry. Assist with process definition, implementation, and improvements to ensure Service Desk and Verifications meets contractual and customer expectations. At all times drive to increase the ability of the Service Desk...

  • Customer Service Agent

    hace 7 días


    Monterrey, Nuevo León, México HQ_Call Center A tiempo completo

    Descripción empresa:Somos una empresa 100% mexicana con más de 25 años de experiência en conectar el talento con las empresas.Misión del cargo:Provide excellent support and customer service for various intern clients in the manufacture business,Funciones del cargo:Looking for bilingual agents Customer Service campaign based in the manufacture of...


  • Monterrey, Nuevo León, México Mg Head Hunting A tiempo completo

    Cancel Inicio Trabajos para Customer Service Representative ... > 99 Hoy Bilingual Customer Service Representative Apodaca, Nuevo León Grundfos Hoy **What is the job about?** **Your main responsibilities**: - Answer customer chats from Grundfos website and Grundfos Product Center - Answer transferred calls from Grundfos local sites - Order ent... ...


  • Monterrey, Nuevo León, México Uline A tiempo completo

    Cash Applications Team LeadMonterrey BranchCarr. Miguel Aleman KM 21 #6Prologis Park ApodacaApodaca, N.L. Mexico 66627At Uline, Finance isn't just about the numbers; it's about supporting the entire business.Better together than apart. This position is on-site, and we are looking for good people who share our passion.Position Responsibilities Lead a team of...

  • Invoicing Team Lead

    hace 7 días


    Monterrey, Nuevo León, México AMS A tiempo completo

    About Us:We are AMS. We are a talent solutions business. Working with clients across the globe, we have learnt what it takes to build a high performing employer. It starts with talent; sourcing, selecting and keeping the right people in the right jobs. To do this well, you need unmatched expertise in digital innovation, and a deep understanding of the...


  • Monterrey, Nuevo León, México The Manitowoc Company A tiempo completo

    Have you been looking for the chance to use your expertise to make a real difference in an organization? Manitowoc Cranes* is seeking a Customer Service Representative III to join our team**This position will be responsible to support our dealers, service centers and key accounts in MCAC region through the Manitowoc systems like, GPX2, GPX3, GWX, GTL, Lotus....


  • Monterrey, Nuevo León, México Alliance Virtual Offices A tiempo completo

    Customer Service RepresentativeWorking at Alliance is the perfect opportunity to grow, learn and be a part of something bigger than the sum of its parts. Our Client Services team is made up of lawyers, engineers, business administrators, and many more career backgrounds. With everyone's unique knowledge, experience and background we enrich each other's...


  • Monterrey, Nuevo León, México Alliance Virtual Offices A tiempo completo

    Customer Service RepresentativeWorking at Alliance is the perfect opportunity to grow, learn and be a part of something bigger than the sum of its parts. Our Client Services team is made up of lawyers, engineers, business administrators, and many more career backgrounds. With everyone's unique knowledge, experience and background we enrich each other's...


  • Monterrey, Nuevo León, México Terex A tiempo completo

    DescriptionPosition Ov erview :This position is responsible for day-to-day execution of all areas of customer service and sales support, including call center participation, pre-sales inquiries, quoting / order entry, issues resolution, and sales reporting.The Customer Experience Representative is expected to demonstrate advance knowledge of products,...