Solution Center Sr HR Advisor

hace 7 días

Santa Catarina, Nuevo León, México Carrier Klimatechnik GmbH A tiempo completo

Date Posted:

Country:

Mexico

Location:

LOC5017:
Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 Mexico

This role is customer focused, proactive, energetic and collaborative working within the Human Resource Operations shared service function. The HR Ops team will function across the business and will provide support to employees, managers, and HR professionals. This role will support the provision of a consistent, timely and accurate advisory service to key stakeholders and customers. Responsibilities include interpretation of and response to a wide variety of HR related inquiries.

In this exciting role, you will research, analyze and respond to inquiries ranging from simple policy questions to moderate issues.


Responsibilities:

  • Provide a consistent, timely, accurate and customerfocused HR administration service to key stakeholders and customers, contributing to the HR Ops overall vision and strategy.
  • Support the processing of organizational HR information utilizing various HR systems.
  • Validate and audit data to ensure data integrity.
  • Serve as an employee and customer advocate who specializes in creating a culture focused on exceptional customer service.
  • Interpret and ensure compliance to simple and complex policies and procedures. Foster, develop and maintain strong internal and external relationships with key vendors.
  • Utilize multiple online systems to research, analyze, troubleshoot issues, complete requests and help resolve employee, manager and HR needs.
  • Utilize the case management system to document and escalate inquiries.
  • Educate employees on HR services and encourage use of selfservice tools.
  • Identify opportunities for enhancements, automation and continued selfservice.
  • Work collaboratively with all areas to ensure targets are met and/or exceeded and company initiatives are supported.
  • Responsible for achieving internallyset quality standards and identified goals and metrics.
  • Create content or knowledge articles and training tools to include in the external/internal knowledge base and continually share with team and clients.
  • Support the onboarding process for the business.
  • Special Projects and any other duties assigned by the manager.

Requirements:

  • Bachelor's degree (or equivalent experience) with 3+ years of experience in Human Resources field
  • Bilingual/native proficiency in Spanish & English; limited proficiency in Portuguese is a plus.
  • Demonstrated experience in issue identification and escalation.
  • Experience communicating through various intake channels.
  • Experience understanding and meeting Key Performance Indicators (KPIs)
  • Previous contact center experience preferred.
  • Strong customer service orientation while maintaining a high level of integrity and confidentially.
  • Familiarity with and understanding of HR policies and procedures.
  • Experience with HR and case management systems (Workday, ServiceNow)
  • Ability to assist others in understanding new processes and influence them to try new ways of working.
  • Strong troubleshooting skills, with the ability to work in a highpressure team environment, handling multiple tasks and reacting quickly to problems and issues.

Carrier is An Equal

Opportunity/Affirmative

Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice

  • Solution Center HR Advisor

    hace 7 días

    Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Country:MexicoLocation:LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 MexicoRole: Solution Center HR AdvisorLocation:LOC5017:Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 MexicoFull/ Part-time: full timeBuild a career with confidenceCarrier Global Corporation, global leader in intelligent climate and energy...

  • Solution Center Sr HR Advisor

    hace 1 semana

    Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Country: Mexico Location: LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 Mexico In this role, you will join a fast-paced Human Resources team serving employees, managers and HR colleagues for the Americas region. We are looking for team members who enjoy helping employees find answers to their HR related questions and have a...

  • Solution Center Sr HR Advisor

    hace 1 semana

    Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Country: MexicoLocation: LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 MexicoIn this role, you will join a fast-paced Human Resources team serving employees, managers and HR colleagues for the Americas region. We are looking for team members who enjoy helping employees find answers to their HR related questions and have a strong...

  • Solution Center HR Advisor

    hace 1 semana

    Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Country: MexicoLocation: LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 MexicoIn this role, you will join a fast-paced Human Resources team serving employees, managers and HR colleagues for the Americas region.ResponsibilitiesProvide superior customer service, accurate and timely first contact resolution to employees, managers, and...

  • Sr HR Business Partner

    hace 1 semana

    Santa Catarina, Nuevo León, México Caterpillar A tiempo completo

    Career Area:Human Resources**:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...

  • HR Admin Sr Analyst

    hace 1 semana

    Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Country:MexicoLocation:LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 MexicoThis position will support mainly Brasil employees and will also be involved in some processes for US and Mexico.Role Responsibilities Provide a consistent, timely, accurate and customerfocused HR administration service to key stakeholders and customers,...

  • Asesor Lead

    hace 7 días

    Santa Catarina, Nuevo León, México Hr Connect S. A De C. V A tiempo completo

    Vacante para la empresa HR CONNECT S.A DE C.V en Santa Catarina, Nuevo León: Sales Advisor(Agencia educativa con programas en el extranjero)Mexico Home officeBuscamos persona con experiência en seguimiento ycierres de cursos educativos extranjeros.Empresa dedicada a ofrecer una variedad de estudios en Canadá solicita la siguiente...

  • Sr. Talent Acquistion Business Partner

    hace 1 semana

    Santa Catarina, Nuevo León, México Carrier Global Corporation A tiempo completo

    Country:MexicoLocation:LOC5001: Carrier - Plant A, Galeana 469 Ote, Santa Catarina, 66350 MexicoRole: Sr.Talent Acquistion Business Partner Location:Monterrey, Mexico Home office/Hybrid Full/ Part-time:Full time Build a career with confidence. Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating...

  • Sr. Talent Acquistion Business Partner

    hace 1 semana

    Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Country: MexicoLocation: LOC5001: Carrier - Plant A, Galeana 469 Ote, Santa Catarina, 66350 MexicoRole: Sr. Talent Acquistion Business PartnerLocation: Monterrey, Mexico Home office/HybridFull/ Part-time: Full time Build a career with confidence. Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating...

  • Sr. Analyst

    hace 1 semana

    Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Country: MexicoLocation: LOC5016: Carrier - Plant E, Carretera. Villa de García Km 3.0, Santa Catarina, 66350 MexicoA customer focused, pro-active, energetic and collaborative role within the Human Resource Operations shared service function. The HR Ops team will function across the business and will provide support to employees, managers, and HR...

  • Sr. Talent Acquistion Business Partner

    hace 1 semana

    Santa Catarina, Nuevo León, México Carrier A tiempo completo

    About the role As a Sr. Talent Acquisition Business Partner focusing on Recruitment Operations, you will be responsible for ensuring the smooth and efficient functioning of our recruitment processes. You will also play a key role in supporting the development and implementation of recruitment strategies that align with our organizational goals. Key...

  • Sr. Analyst

    hace 1 semana

    Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Country:MexicoLocation:LOC5016: Carrier - Plant E, Carretera. Villa de García Km 3.0, Santa Catarina, 66350 MexicoRole Responsibilities Provide a consistent, timely, accurate and customerfocused HR administration service to key stakeholders and customers, contributing to the HR Ops overall vision and strategy. Support the processing of organizational HR...

  • Human Resources Manager

    hace 1 semana

    Santa Catarina, Nuevo León, México Caterpillar A tiempo completo

    Job Description: Your Impact at Caterpillar Inc. At Caterpillar, we are not just coworkers - we are a global team that values each other. Together, we are the creators, solution finders, and builders of tomorrow, shaping more sustainable and resilient communities. Innovation and progress are not just words here - we turn them into reality, working...

  • Sr Project Eng Leader

    hace 1 semana

    Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Country: MexicoLocation: LOC5016: Carrier - Plant E, Carretera. Villa de García Km 3.0, Santa Catarina, 66350 MexicoRole: Sr Project Eng LeaderLocation: Monterrey Technology HubFull/ Part-time: Full timeBuild a career with confidenceCarrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that...

  • Sr Supv, Payroll

    hace 1 semana

    Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Country: MexicoLocation: LOC5017: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 MexicoRole: Sr Supv, PayrollLocation: Carrier - Finance Shared, Galeana 469 Ote, Santa Catarina, 66350 MexicoFull/ Part-time: Full Time Build a career with confidence Carrier Global Corporation, global leader in intelligent climate and energy solutions is...

  • Sr Development Software Engineer

    hace 1 semana

    Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Country:MexicoLocation:LOC5004: Carrier - Plant D, Carretera. Villa de García Km 3.0, Santa Catarina, 66350 MexicoRole:Sr Development Software EngineerLocation:CMXFull/ Part-time:Full timeBuild a career with confidenceCarrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for...

  • Sr Development Software Engineer

    hace 7 días

    Santa Catarina, Nuevo León, México Carrier Global Corporation A tiempo completo

    Country:MexicoLocation:LOC5004: Carrier - Plant D, Carretera. Villa de García Km 3.0, Santa Catarina, 66350 MexicoRole:Sr Development Software Engineer Location:CMXFull/ Part-time: Full timeBuild a career with confidence Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for...

  • Sr Supv, HR Business Partner

    hace 1 semana

    Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Country:MexicoLocation:LOC5001: Carrier - Plant A, Galeana 469 Ote, Santa Catarina, 66350 MexicoFunción:Líder de Relaciones Industriales y con EmpleadosUbicación:CMXTiempo completo/ parcial:tiempo completoConstruye una carrera con confianzaCarrier Global Corporation, líder mundial en soluciones inteligentes para el clima y la energía, se compromete a...

  • Accounting Sr. Manager, Rtr Coe

    hace 1 semana

    Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Country:MexicoLocation:LOC5019: Carrier - UTEC, Carretera. Villa de García Km 3.0, Santa Catarina, 66350 Mexico Title: _Accounting Sr. Manager, COE RTR Function: _Finance Discipline: _Accounting & ControllershipBUILD A CAREER WITH CONFIDENCE:Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating...

  • Accounting Sr. Manager, RTR CoE

    hace 1 semana

    Santa Catarina, Nuevo León, México Carrier A tiempo completo

    Country: MexicoLocation: LOC5019: Carrier - UTEC, Carretera. Villa de García Km 3.0, Santa Catarina, 66350 MexicoTitle: Accounting Sr. Manager, COE RTRFunction: FinanceDiscipline: Accounting & ControllershipBUILD A CAREER WITH CONFIDENCECarrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions...