Customer Service Quality Engineer

hace 1 semana


Reynosa, Tamaulipas, México Panasonic Automotive A tiempo completo

Panasonic Automotive Parque Norte

Responsabilidades:


Apoyar las líneas de producción para la mejora continua para reducir el desperdicio y la variación en los rechazos de la línea de proceso.

Liderazgo del proceso de resolución de problemas cuando surgen reclamos de los clientes y responsable de la respuesta a tiempo en los portales de clientes.

Seguimiento y actualización de cuadro de mando a través de portales de clientes.

Participación en APQP (coordinación, desarrollo e implementación)Asistencia a visitas de clientes o auditorías y preparación de documentación para presentación de PPAP según Requerimientos Específicos del Cliente.

Análisis de resolución de problemas utilizando herramientas estadísticas y de calidad.
Desarrollar y liderar reuniones de calidad para la notificación de problemas del cliente para informar a todos los departamentos,causa raiz,Core tools

contacto directamente con el cliente ,garantizar piezas de calidad y negociaciones con los clientes,asistir a reuniones de calidad y negociaciones con clientes.

Seguimiento de las preocupaciones de los clientes y las fechas de cierre con acciones de contención inmediata y acciones correctivas permanentes.

Proporcionar RMA a los clientes para devolver el material rechazado para su análisis.
Participación en grupos kaizen de calidad para reducir la mano de obra y aumentar la capacidad.

Requisitos

  • Licenciatura terminada
  • 3 años a 5años de experiência en posicion similar
  • Ingles 80%
  • Manejo de Portales de clientes automotrices
    (deseable):
  • Exp en giro Automotriz
    (deseable)

Ofrecemos:

-
Contratacion directa con panasonic:

  • Atractivo sueldo de acorde a experiência
  • Prestaciones superiores a las de ley
  • Crecimiento y desarrollo profesional

INTERESADOS FAVOR DE POSTULARSE POR ESTE MEDIO ADJUNTANDO SU CV ACTUALIZADO

MUCHA SUERTE

Tipo de puesto:
Tiempo completo

Salario:
$1.00 - $2.00 al mes

Horario:

  • Turno de 8 horas

Pregunta(s) de postulación:

  • Manejo de portales de clientes automotrices

Educación:

  • Licenciatura terminada
(Deseable)

Experiência:
- giro automotriz: 3 años (Deseable)

  • Customer Quality engineer: 3 años (Deseable)

Idioma:

  • Inglés (Deseable)

Lugar de trabajo:
Una ubicación

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