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CRM Product Analyst
hace 1 semana
Gather and collaborate through research and feedback the detailed needs, processes, business rules and dataflows to successfully co-design and implement our digital model evolution.
Main Responsibilities:
- Understand and document internal needs that are provided by internal stakeholders (Sales Teams, Sales Backoffice, Inside Sales, BSO, Service Agents, P&IT) to deploy and evolve our digital model
- Identify and approach local regulations and business rules updates
- Recognize current local tools and practices in place to have a reference impact and change assessment to design and execute an action plan
- Validate the data elements across the journey to have the optimum dataflow
- Document business cases and usecases scenarios
- Design and evolve digital experiences
Position Challenges:
- Identify the criticality of model gaps
- Maximize the value for our customer and CEMEX from prioritizing upgrades in the model
- Effectively identify valueadded actions on the journey vs nicetohave items
- Suggest the preliminary priority of evolution items
- Ensure the level of detail needed for operative and tactical domains
- Project time management and followup on plan
Qualifications:
- Language Proficiency on English and Spanish. Desired on French.
- Bachelor or master's degree on Computer Systems, Information Technologies, Business Management, Commerce, Sales, Administration
- At least 5 years of experience on B2B commercial processes and customer experience in CEMEX or related industries, CRM, digital transformation
- Microsoft Office, CRM, SAP, Power BI, Miro, Jira
- Presentation skills and public speaking, team player, data driven, change management skills, critical and innovative thinking, research analysis, UX/UI standards, Lean and Agile methodologies, global perspectives understanding, time management, high commitment
Internal/External Relations:
INTERNAL
At Global and Regional level with: Commercial Development, Customer Experience, Sales/Commercial, BSO, P&IT
EXTERNAL
Consultants, vendors
CEMEX Diversity and Inclusion Statement:
At Cemex, we recognize the diversity of the world in which we live and in which we do business.
We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity and nationality.
We promote a culture of equity for the construction of a sustainable business and the well-being and development of Cemex employees.
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