CRM Product Analyst

hace 1 semana


Saltillo, Coahuila de Zaragoza, México CEMEX A tiempo completo

Gather and collaborate through research and feedback the detailed needs, processes, business rules and dataflows to successfully co-design and implement our digital model evolution.


Main Responsibilities:

  • Understand and document internal needs that are provided by internal stakeholders (Sales Teams, Sales Backoffice, Inside Sales, BSO, Service Agents, P&IT) to deploy and evolve our digital model
  • Identify and approach local regulations and business rules updates
  • Recognize current local tools and practices in place to have a reference impact and change assessment to design and execute an action plan
  • Validate the data elements across the journey to have the optimum dataflow
  • Document business cases and usecases scenarios
  • Design and evolve digital experiences

Position Challenges:

  • Identify the criticality of model gaps
  • Maximize the value for our customer and CEMEX from prioritizing upgrades in the model
  • Effectively identify valueadded actions on the journey vs nicetohave items
  • Suggest the preliminary priority of evolution items
  • Ensure the level of detail needed for operative and tactical domains
  • Project time management and followup on plan

Qualifications:

  • Language Proficiency on English and Spanish. Desired on French.
  • Bachelor or master's degree on Computer Systems, Information Technologies, Business Management, Commerce, Sales, Administration
  • At least 5 years of experience on B2B commercial processes and customer experience in CEMEX or related industries, CRM, digital transformation
  • Microsoft Office, CRM, SAP, Power BI, Miro, Jira
  • Presentation skills and public speaking, team player, data driven, change management skills, critical and innovative thinking, research analysis, UX/UI standards, Lean and Agile methodologies, global perspectives understanding, time management, high commitment

Internal/External Relations:

INTERNAL
At Global and Regional level with: Commercial Development, Customer Experience, Sales/Commercial, BSO, P&IT

EXTERNAL
Consultants, vendors

CEMEX Diversity and Inclusion Statement:

At Cemex, we recognize the diversity of the world in which we live and in which we do business.

We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity and nationality.

We promote a culture of equity for the construction of a sustainable business and the well-being and development of Cemex employees.



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