Junior Ml Support Engineer

hace 1 semana


Ciudad de México, Ciudad de México Luxoft A tiempo completo
Remote Mexico, Mexico

Other Packaged Software

Cross Industry Solutions

19/06/2024

Req. VR-105913

Project description:


To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT, or Software Engineering.

, Linux or
Ultimately, you will be a person our customer's trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities:

Research and identify solutions to software and hardware issues.

Diagnose and troubleshoot technical issues, including account setup and network configuration.

Ask customers targeted questions to quickly understand the root of the problem.

Track computer system issues through to resolution, within agreed time limits.

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Provide prompt and accurate feedback to customers.

Refer to internal databases or external resources to provide accurate tech solutions.

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

Prepare accurate and timely reports.

Document technical knowledge in the form of notes and manuals.

Maintain jovial relationships with clients

Skills:

Must have

Machine Learning Operations (MLOps), Data Science, Machine Learning, Microsoft Azure Databricks, Analytical Skills

Proven work experience as a ML Technical Support Engineer,

Hands-on experience with Data Bricks, Data Science fundamental skills

Good understanding of computer systems, mobile devices, and other tech products

Ability to diagnose and troubleshoot basic technical issues.

Excellent problem-solving and communication skills

Ability to provide step-by-step technical help, both written and verbal

Data Science fundamental skills

Databricks

Azure ML framework

Providing support to client's ML Engineers for industrialization within their MLOps framework

Nice to have

Problem Solving, Problem Management, Incident Management, Communication Skills, Change Management

Other:

Languages

English:
C1 Advanced

Seniority

Junior
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