Technical Writer

hace 2 semanas

Zapopan, Jalisco, México Oracle A tiempo completo

Objectives of this Role

  • Develop comprehensive process documentation that meets organizational standards
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging reference & training content
  • Write userfriendly content that meets the needs of the target audience, turning insights language that sets our users up for success
  • Develop and maintain detailed databases of appropriate reference materials, including research, training materials, and userspecific process documentation
  • Evaluate current content and develop innovative approaches for improvement

Daily and Monthly Responsibilities

  • Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
  • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
  • Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
  • Develop content in alternative media forms such as Knowledge Base content, Slack Block, and video for maximum usability, with a consistent and cohesive voice across all documentation

Skills and Qualifications

  • Bachelor's degree in relevant technical field
  • 35 years' industry experience as an effective technical communicator
  • Proven ability to quickly learn and understand complex topics
  • Proven experience with digital content development & management
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Preferred Qualifications

  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization
  • Creating instructions via video
  • Firm understanding of the systems development life cycle (SDLC)
  • Previous software development experience
  • Certification through the Society for Technical Communicators
  • Experience using XML tools to create documentation

Objectives of this Role

  • Develop comprehensive process documentation that meets organizational standards
  • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging reference & training content
  • Write userfriendly content that meets the needs of the target audience, turning insights language that sets our users up for success
  • Develop and maintain detailed databases of appropriate reference materials, including research, training materials, and userspecific process documentation
  • Evaluate current content and develop innovative approaches for improvement

Daily and Monthly Responsibilities

  • Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
  • Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
  • Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
  • Develop content in alternative media forms such as Knowledge Base content, Slack Block, and video for maximum usability, with a consistent and cohesive voice across all documentation

Skills and Qualifications

  • Bachelor's degree in relevant technical field
  • 35 years' industry experience as an effective technical communicator
  • Proven ability to quickly learn and understand complex topics
  • Proven experience with digital content development & management
  • Previous experience writing documentation and procedural materials for multiple audiences
  • Superior written and verbal communication skills, with a keen eye for detail
  • Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Preferred Qualifications

  • Proven ability to handle multiple projects simultaneously, with an eye for prioritization
  • Creating instructions via video
  • Firm understanding of the systems development life cycle (SDLC)
  • Previous software development experience
  • Certification through the Society for Technical Communicators
  • Experience using XML tools to create documentation

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