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Associate, Driver Assist Rep
hace 3 meses
We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience.
This takes hard work and innovation, and we need more like-minded people on our team.Driver Assistance Representative es parte de un equipo con enfoque en atención a clientes (Conductores de vehículos). Responsable de la resolución de los requerimientos de Usuarios durante un primer contacto preferentemente, siempre regido bajo estándares de calidad en excelencia en el servicio.
- Registro de solicitudes de los Conductores en el sistema CRM para un seguimiento puntual y proactivo de las peticiones.
- Proveer de una Guía en procesos de Element y ubicación de centros de servicio a los Conductores en los contactos con el Centro de Contacto Telefónico.
- Proveer de una Guía Técnica Automotriz Básica a los Conductores en los contactos con el Centro de Contacto Telefónico.
- Seguimiento de casos especiales y a la medida de clientes estratégicos.
Calificaciones
- Educación y Experiência
- Licenciatura o Ingeniería concluida o Trunca, preferentemente en Admin.
