IT Specialist III

hace 2 semanas

Monterrey, Nuevo León, México Uberfreight A tiempo completo
About The Role

The IT Specialist III will provide support for our Transportation Management System (TMS). This person should have good interpersonal skills and be able to evaluate and work with customers, internal users, and developers.

What The Candidate Will Do

  • Provide support for our Transportation Management System (TMS) by having the ability to understand the different areas of support and provide superior care in all areas. This includes, but is not limited to Carriers, Customer, Uber Freight Operations, Sales, and Infrastructure.
  • Technical liaison for end users. Ability to understand issues and translate technical aspects into common end user understandable language.
  • Grant appropriate access to requested resources, following prescribed authorization process.
  • Provide support after-hours in case of an escalation.
  • Prompt, timely, and courteous communication with end users on status updates, issue notifications, etc.
  • Understand an issue and assign the appropriate priority based on user impact, financial impact, external vs. internal impact, # of users, and severity.
  • Perform trainings to new customer and carriers about the use of TMS.
  • Provide support to the sales team to do demos of TMS to potential new customers.
  • Create SOPs and training documents.

Basic Qualifications

  • Advanced Spanish and English written, oral and presentation communication skills
  • Bachelor's Degree
  • Good interpersonal skills, to work with customers, users and developers.
  • 1-2 years of customer service experience

Preferred Qualifications

  • Bachelor's degree in business, Supply Chain Management, or IT related
  • Knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas.
  • Basic knowledge on EDI, how it works, documents and codes.

About Uber Freight

Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight. With over $17 billion in FUM, we've built one of the world's most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies. For more, visit

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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