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Onboarding Contractor
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As an Onboarding Specialist, you'll ensure our customers get the most out of our cloud-based VoIP phone systems. You'll work closely with clients and our internal teams to make their transition to our VoIP solutions seamless.
With your technical expertise, troubleshooting skills, and unwavering commitment to exceptional customer service, you'll be the driving force behind our clients' communication transformation.
This role, situated in our Operations Department and reporting to the Operations Manager, offers an exciting opportunity to shape the future of business communication.
This is a 100% remote contract position based in Mexico. Contractors will assist customers across North America.Fluency in English (both written and spoken) is required for this role. To apply for the Customer Support position, please submit your resume in English highlighting your qualifications.
Contractors must provide their equipment (laptop, monitors, keyboard, mouse, etc.), stable internet connectivity, and dedicated workstations.
Apply if you're excited to Handle number porting requestsProvide timely resolution of customer escalations, requests, or issuesIdentify and communicate trends in common system issues to the Operations ManagerTake on additional duties as assigned to support the evolving needs of the roleMaintain customer satisfaction metrics and KPIsAbout You Proficient in written and spoken EnglishTechnically adept and excited to learn about VoIP technology.
Experience in telephony is a plusHighly organized, detail-oriented, and great at multitaskingSkilled in project management and workload prioritizationCapable of handling concurrent incoming and outgoing callsConfident, articulate, and professional communication skillsEmpathetic, able to relate to customers, and proficient in conflict resolutionQuick learner in fast-paced, technical environmentStrong intrapersonal and interpersonal skillsEffective problem-solving abilitiesTime management skills for efficient ticket triageDemonstrated desire to learn and apply innovative thinkingResponsible for maintaining a suitable workspace with a computer, reliable internet, functioning webcam, microphone, and speakers#J-18808-Ljbffr
