Onboarding Contractor

About this Role

As an Onboarding contractor, you will seamlessly implement PetDesk's VoIP phone systems powered by Kontak and provide a comprehensive understanding of all related products and services to customers.

You will leverage your technical expertise and problem-solving skills to deliver exceptional customer service to the company's clients.

This is a 100% remote contract position based in Mexico. Contractors will assist customers across North America.

Tasks:

• Handle number porting requests
• Conduct diagnostics and troubleshooting remotely (no onsite visits)
• Provide timely resolution of customer escalations, requests, or issues
• Identify and communicate trends in common system issues to the Operations Manager
• Maintain a deep understanding of all Kontak Products and Services
• Take on additional duties as assigned to support the evolving needs of the role
• Maintain customer satisfaction metrics and KPIs

Qualifications:

• Proficient in written and spoken English
• Technically adept and excited to learn about VoIP technology. Experience in telephony is a plus
• Highly organized, detailoriented, and excellent at multitasking
• Skilled in workload prioritization
• Capable of handling concurrent incoming and outgoing calls
• Confident, articulate, and professional communication skills
• Proficient in conflict resolution
• Empathetic and able to relate to customers
• Quick learner in fastpaced environments
• Strong intrapersonal and interpersonal skills
• Effective problemsolving abilities
• Time management skills for efficient ticket triage
• Responsible for maintaining a suitable workspace with a computer, reliable internet, functioning webcam, microphone, and speakers

Pay Range
- $1,200—$1,200 USD

About Us

PetDesk, an industry leader in Veterinary client communication software, has helped over 4,000 veterinary practices streamline business with simple software solutions that help pet parents stay current, and pet care providers stay connected.

CLICK HERE to learn more about the company and why over 5 million users trust our app

Our recruiting process is rooted in "Who: The A Method of Hiring" and consists of an average 2-week hiring timeline.

As a culture, we value curiosity, vulnerability, joy, and fulfillment - which drive us in our mission to engage pet parents in their pet's health through a deeper relationship with their pet care providers - ultimately delivering on our vision to extend and improve the lives of pets, pet care providers, and the people working here at PetDesk.

We are an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment among our gender-balanced workforce.

The more inclusive we are, the better our work will be.

**Notice at Collection to Applicants Residing in California

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