Customer Care Supervisor Ii

hace 7 días


Aguascalientes, Aguascalientes, México Wallenius Wilhelmsen A tiempo completo

Overview:
Coordinate logistics processes, priorities and vehicle inventory status with operations and carriers, maintain communication and customer service, based on the processes established in:
Ø ISO 9001:2015 (Quality Management Systems)

Job Description:

  • Ensure customer satisfaction and treatment
  • Inform customer requirements to the entire organization through operational plans and programs.
  • Coordinate activities related to the fulfillment of Client requirements
  • Keep the Client informed about the status of their requirements.
  • Review Customers' systems on a daily basis to ensure shipment needs and process requirements are met.
  • Analyze customer demand and operational availability.
  • Preparation of shipment and receipt programs.
  • Shipment Logistics Planning.
  • Followup to the vehicle billing system.
  • Inventory Generation
Ø Shipment logistics planning

Ø Strategic decision-making in the planning of shipments and receipt of vehicles.

Ø Communicates customer demand and requirements

Ø Direct relationship with the customer

Ø Supervise and provide support to operational areas.

Ø Maintenance of the billing system and the ERP/SAP/ASN system.

Ø Negotiation with clients.

Job Requirements:

  • Education: Bachelor's degree in Logistics / International Business, Industrial Engineering, Business Management or similar.
  • Experience: Minimum 3 years in a similar position within the industry (Manufacturing, Automotive and/or Logistics).
  • Knowledge: Inventory control, database, computer science, quantitative methods, management of WITS, NISS, NSEV, MS Excel systems, working knowledge of MS Windows, Word, presentations, with special attention to keeping Outlook files organized.
  • Required Language: Intermediate-Advanced English
  • Availability to travel: Occasional

Pay Type :
Salary

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