Quality Solutions Specialist
hace 1 semana
Quality Solutions Specialist who will be part of the Customer Experience organization at Steelcase.
Responsibilities are based on creating a positive customer service by providing a complex technical advice, after thorough investigation, on quality, warranty and freight claims.
Performed activities:
- Interviews customers to clearly define problem, document accurate and relevant details of their requests in the system to provide resolution to Quality, Warranty and Freight issues.
- Negotiates efficient and lowcost solutions for dealers and end users as well as offering credits, billing adjustments, product dispositions and parts packages.
- Works with Carriers, Steelcase logistics team and Suppliers to determine low cost solutions for carrier damages.
- Establishes ongoing relationships with Quality team at plants and with other product specialist within the organization to have a deep understanding of the product, components, etc. to determine the best resolution to claims.
- Provides training and consulting services to others in the company regarding products performance and their service parts.
- Evaluates systems and processes while implementing solutions using Lean and think methodologies to improve performance.
- Creates measures of success and implement strategies to meet performance goals.
- Customer Experience Driven.
Who you are
Required Skills and Competencies
- Bachelor's degree in Business, Engineering, Commerce or related.
- At least 2 year of experience in customer service and/or quality areas.
- Advanced written and spoken English.
- Current VISA as the position may involve travelling.
- SAP knowledge is a plus.
Preferred Skills and Competencies
- Strong customer service skills.
- Excellent written and verbal communication in English (as close as possible to native speaker)
- Proactive and competitive mindset, willing to get into deep research process to provide accurate answers.
- Ability to read blueprints, engineering drawings, other technical documents and analyze them to solve problems and recommend solutions.
- Demonstrates sound decision making for the benefit of customers and Steelcase
- Excellent organizational and prioritizing skills with the ability to manage multiple tasks and projects.
- Strong aptitude and willingness to learn new technology tools.
- Ability to train, mentor and provide constructive feedback coaching for the success of others and help the team reach performance goals.
- Willingness to use lean, think, project management concepts to improve department effectiveness and efficiency.
Why people choose to work with us:
At Steelcase, we put people at the center of everything we do.
We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees.
We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.Who we are:
- Organizations around the world trust Steelcase to help them create places that help people work better, be inspired, and accomplish more. We design, manufacture, and partner with other leading organizations to provide architecture, furniture, and technology solutions
What Matters to Us:
- More than qualifications, we're looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we're always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply.
- Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years._
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