Bilingual Operations Coordinator
hace 1 semana
Job Title: Bilingual Operations Coordinator - Latam
Location: Remote (CST Timezone)
Work Schedule: Monday - Friday, 9 AM to 5 PM CST
Job Description:
The Bilingual Operations Coordinator will be an integral part of our team, handling responsibilities across Cleaner Management, Customer Success, and Marketing. This role is perfect for someone who thrives in a fast-paced environment and is eager to grow their skills in operations management and customer relationship management. By joining us, you will have a unique opportunity to impact our daily operations and contribute to our growth and success.
Key Responsibilities:
1. Marketing Lead:
- Efficiently categorize and follow up on every lead using our ACC Sales Process Sheet.
- Actively reach out to potential clients to promote and sell our cleaning services.
- Maintain a robust pipeline across multiple channels including Google LSA, Nextdoor, Facebook, and direct inquiries.
- Manage all inbound leads with regular follow-ups, aiming to convert inquiries into booked services or appropriately categorize them as disqualified/lost.
2. Customer Success Representative:
- Manage all post-booking communications, striving for exceptional customer interaction and satisfaction.
- Utilize our Customer Communication guidelines in Notion to oversee interactions.
- Collect and manage client feedback, reviews, and complaints, enhancing our SOPs based on customer insights.
- Maintain and enhance client relationships, especially with Property Managers and institutional clients, ensuring all service requirements are met.
3. Cleaner Manager:
- Oversee all communications with cleaning staff, ensuring schedules and job details are accurately maintained in BookingKoala.
- Handle cleaner operations including hiring, training, scheduling, and payroll.
- Foster a positive work environment, ensuring all cleaners are well-informed and satisfied with their roles.
Requirements:
- Excellent command of English and conversational Spanish.
- Proven customer service experience with a knack for proactive problem resolution.
- Strong multitasking and organizational skills.
- A natural inclination towards sales with a willingness to develop this skill further.
- Comfortable navigating and managing escalations and unforeseen challenges.
Desirable Skills:
- Previous sales experience.
- Familiarity with automation tools like Zapier, web design, or online advertising strategies.
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