Analytics Client Service Senior Associate

hace 1 semana

Monterrey, Nuevo León, México MSCI Inc A tiempo completo
Job Description - Analytics Client Service Senior Associate X)

  • Job Number: X

Requisition Title :
Analytics Client Service Senior Associate

Description:

Your team responsibilities

What we offer you

  • At MSCI we are passionate about what we do, and we are inspired by our purpose to power better investment decisions. You'll be part of an industryleading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.
  • Wherever you are located you will find transparent compensation schemes and employee benefits that can help ensure your financial security and health. While they vary by different locations, we offer a broad range of benefits that are part of the value you receive as an MSCI employee.
  • Our flexible ways of working will allow you to maximize your potential, and we will empower you with the trust, accountability, and advanced technology to perform at your very best.
  • You'll find a purposeful approach to wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our 'Here For You' Employee Assistance Program is available for our employees globally, providing confidential emotional support, financial and legal advice free of charge.

Your key responsibilities

  • Provide premium service to assigned accounts
  • Answer detailed client inquiries about MSCI products and methodology. These queries may be related to Market Risk (VaR, Stress testing, Back testing, Risk Attribution etc.), Liquidity Risk, Credit Risk, Portfolio Optimization, Performance Attribution
  • Participate in developing client relationships through proactive follow up on issues raised
  • Maintain relationships by ensuring relevant product and model information is shared with clients
  • Lead regular calls with important accounts to cover outstanding issues and giving updates
  • Contribute to producing service reviews and service plans that support client renewal initiatives
  • Execute onboarding and training of Clients
  • Provide 100% ownership (to resolution) of support issues from important accounts within assigned segment
  • Championing process changes to improve Client Experience and Efficiency

Your skills and experience that will help you excel

  • A selfstarter and highly motivated, ability to work individually and within a team.
  • Ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients.
  • Strong organizational skills with the ability to handle multiple projects under tight, shortterm deadlines.
  • Track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities.
  • Ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of functional, geographic, and business lines.
  • Ability to develop valueadded contributions to both internal and external clients.
  • Track record of challenging self and others to anticipate future trends and creatively capitalize on opportunities.
  • Ability to speak and write in foreign languages a plus.
  • Deep understanding of international financial institutions and global financial markets.
  • Demonstrated understanding of financial topics, such as: modern portfolio theory, equity and portfolio construction, optimization, CAPM, multifactor risk models, market risk, credit risk, and VaR.
  • Strong analytic, quantitative, and problem solving skills.
  • Excellent verbal and written communication skills.

Desired Experience:

  • 47 years' experience in Financial Services.

Desired Qualifications:

  • Undergraduate degree in finance, economics, statistics, mathematics, or other quantitative fields required.
  • MFE, MBA, Master's Degree and/or CFA, or equivalent highly desired.

How we'll support you

  • Our culture of high performance and innovation relies on our people sharing their knowledge and lifting each other up. You'll be surrounded by a collaborative, global network of talented colleagues who will support and inspire you to do the best work of your career.
  • We believe new and challenging experiences drive personal growth and innovation. With the right challenges, encouragement, and development support you can shape your own career experience. Career paths are multidirectional, and we encourage and support internal mobility to help you identify new opportunities to progress and take control of your future.
  • As a new joiner you'll be enrolled on our Global Orientation interactive learning experience to set you up for success.
  • At MSCI we act in ways that encourage respect for all voices, ensuring that everyone can be themselves and feel like they are a part of the company. We are intentional about ensuring that everyone is treated f

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