Sr. Customer Quality Engineer

hace 1 semana

Ciudad de México, Ciudad de México Harman International A tiempo completo
A Career at HARMAN


As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better.

Innovation, inclusivity and teamwork are a part of our DNA.

When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.


  • Have you heard of JBL or Harman/Kardon, some of the world's leading audio brands? The markets we are leading in, are fast paced, fun and dynamic._
  • We make headphones, portable speakers for Consumer, also Professional audio for Stadiums and Live Concerts, and for Automotive, audio and connectivity._
  • At HARMAN, you have more than a career. Our agile culture gives you the chance to rapidly develop your skills, learn quickly and find ways to create excellent results. We invite you to constantly challenge yourself, cultivate new ideas, work on something new and enhance your abilities. There are many great opportunities across all of our HARMAN divisions and locations. Like this one._

Position Summary:
Manage and ensure corrective and preventive actions are implemented for the Customer's complaints. Responsible for improving the overall quality performance of the product we deliver to our customers.

Compliance with QRO pathway matrix, Quality management system BMS and QMS, IATF 16949, ISO 14001 and ESDS 20.20 as well as customer specific requirements.


Supervisory Responsibilities:

  • Quality Inspector.
  • Quality Technician.
  • Customer Quality Engineer.
  • As a part of the supervisory responsibilities, if there is not an employee to attend the process, the direct boss will have to attend the process or assign the activities to another employee (with equal qualifications).

Job Responsibilities:

  • Root cause analysis and implementation of corrective action for 0KM concerns (mass production).
  • Responsible for maintaining and continual improvement activities to enhance the quality system.
  • Manage containment actions for 0Km concerns (including customer sorting & Quality Alerts).
  • Develop strategy to achieve quality goals.
  • Manage additional controls with Engineering and Operations to ensure quality products during SOP + 90 days (Safe Launch Plan).
  • Execute IPSO Audit to ensure transfer to production of new products are in accordance with approved data.
  • Manage quality RMA process, review, and confirm customer deductions due to 0Km concerns (mass production).
  • Support the Quality Inspectors, Technicians and Engineers to ensure that products and processes comply with the relevant requirements of the quality management system.
  • Lead Urgent Care process.
  • Lead proactive notifications to customer due to defective material.
  • Preparation of QA reports.
  • Development of Control Plans and ensure handover for Control Plan maintenance.
  • PPAP submission process and provide customer feedback for approval.
  • Other activities as required by the Quality Manager.

Basic Qualifications:

  • Integrity.
  • Innovation.
  • Inclusion.
  • Teamwork & Respect.
  • Excellence.
  • BS Technical Engineering Degree.
  • 3 years of prior experience as Q.A. Engineer or 5 years of prior experience in industrial product manufacturing environment.
  • Automotive Customer portals experience.
  • Knowledge of applicable Customer-Specific Requirements (FCA, GM, Ford, BMW, TOYOTA, Hyundai, KIA, etc.).
  • English 90%.

Preferred Qualifications:

  • Strong Leadership skills.
  • Change Orientation.
  • Collaboration.
  • Judgment.
  • Result Driven.
  • Communication Skills (Oral and Written).
  • Able to plan and organize.
  • Social and group skills.
  • Initiative.
  • Analytical.
  • Supervision skills.
  • Problem solving skills.
  • Knowledge of Quality Systems (IATF 16949, ISO 9001).
  • Computer knowledge (Auto cad, Office: Word, Excel, Power Point, SAP, etc.).
  • Control Plan knowledge.
  • MSA Measurement System analysis.
  • Statistical Process Control (SPC).
  • PPAP knowledge.
  • 8D's Expert Level.
  • 5 Why's.
  • Automotive Customer portals experience.
  • VDA.
Eligibility Requirements

  • Willingness to travel.
  • Willingness to work in an office.
  • Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
What We Offer

  • Access to employee discounts on world class HARMAN products (JBL, Harman/Kardon, etc.).
  • Opportunity to collaborate with talented teams across the world.
  • Inclusive and diverse work environment that fosters and encourages career development opportunities
  • Flexible work schedule with a culture encouraging work life integration.
  • Onsite opportunities to focus on personal wellbeing and development provided by our Wellness Committee, Volunteer Committee and Harman Women's Network.
  • Professional development opportunities through HARMAN University's business and leadership academies and extensive course catalog.
  • Access to an extensive list of trainings and courses.
LI-JH1

HARMAN is an Equal Opportunity /Affirmative Actio

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