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Vendor Management Generalist

hace 3 meses

Monterrey, Nuevo León, México GE Corporate A tiempo completo

Job Description Summary:

In this role, you will be responsible for executing on muliple HR processes and supporting the HR team across all HR service categories including onboarding, offboarding, Oracle data maintenance, reporting, metrics and more.

Develop an in-depth, wing-to-wing knowledge of company HR operations systems & processes.

This role requires emphasis on data integrity and analysis to support key HR decisions while providing coverage and support as needed.

Identify and resolve operational issues and support process improvement. Promote "Best in Class" service while developing effective relationships and working cross functionally with internal teams and suppliers.

Roles and Responsibilities

  • Provide oversight to strategic HR Operations suppliers. Ensure Business Process Outsourcing compliance with SLAs and act as the primary point of contact for customer escalation support and resolution
  • Lead and drive daily/weekly operations huddles including timeliness and quality metrics accountability
  • Provide operational process instruction to HR Operations strategic partners for NAM Onboarding, Lifecycle, Exit, Payroll, Benefits and Retirement services
  • Business partnership connects (i.e., IFG pods, HR Ops 1:1's, Talent Acquisition weekly sessions)
  • Maintain contingent worker records in Field Glass including timely onboarding and offboarding of resources, assist with any system access requests (WAM, PeS OSCORS, PIN manager etc.) and complete quarterly system access audits
  • May lead small projects with low risks and resource requirements
  • Has the ability to propose different solutions outside of set parameters to address more complicated, daytoday problems

Required Qualifications

  • Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 1 year of experience HR or Vendor Management
  • Able to legally work in Mexico.
  • Effective written and oral communication skills in English and Spanish.
  • Microsoft Office proficiency

Desired Characteristics

  • Strong oral and written communication skills
  • Demonstrated ability to analyze and resolve problems
  • Ability to document, plan, market and execute programs
  • Project management skills

Additional Information:

Relocation Assistance Provided:
No

LI-Remote - This is a remote position