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Customer Support

hace 3 meses


Iztapalapa, Ciudad de México Ganadores IBR A tiempo completo



NOMBRE DEL PUESTO:
Customer Success Representative


Requerimientos

  • Habilidades de comunicación orales y escrita: buena redacción, no cometer faltas de ortografía, así como emplear un lenguaje adecuado que muestre los valores de la empresa.
  • Empatía: Establecer una relación sólida con los usuarios, entender sus preocupaciones y atender a sus necesidades con rapidez
  • Experiência en Call Center
  • Asistencia durante transmisión de webinars: verificación y supervisión de los participantes durante los webinars.
  • Paciencia con los clientes internos y externos.
  • Trato amable y personalizado tanto con clientes y colaboradores
  • Compromiso con el logro de objetivos y metas.
  • Tolerancia al trabajo bajo estrés
  • Autogestión debido a opción de trabajo bajo modalidad de Home Office.
  • Facilidad para la comprensión de hábitos y costumbres de otros países
  • Trabajo en equipo
  • Disponibilidad para viajar
  • Disponibilidad de horario

Conocimientos

  • Manejo óptimo de excel para la generación de reportes
  • Manejo del Idioma Inglés en un nível intermedioavanzado
  • Manejo de Zoom
  • Manejo de Google (mail, meet, calendario, etc)

Tipo de puesto:
Tiempo completo

Salario:
$9, $18,105.06 al mes

Horario:

  • Turno de 8 horas

Idioma:

  • Inglés (Deseable)

Disponibilidad de turnos:

  • Turno diurno (Deseable)
  • Turno nocturno (Deseable)

Disponibilidad para viajar:

  • 25 % (Deseable)