Customer Service Data Analyst

hace 1 semana

Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo

Overview:

We Are PepsiCo
Join PepsiCo and Dare for Better We are the perfect place for curious people, thinkers and change agents.

From leadership to front lines, we're excited about the future and working together to make the world a better place.


Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.


Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you.

No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.


Know more:
PepsiCoJobs**
Join PepsiCo, dare for better.

Responsibilities:

The Opportunity


The Customer Service Data Analyst is responsible for interpreting data, analyzing results using statistical techniques, and providing ongoing reports for Frito-Lay North America (FLNA), developing and implementing data analyses, data collection systems, and other strategies that optimize statistical efficiency and quality, maintaining site and CS performance metrics through the use of standard processes and best practices.

The CSR will be expected to directly influence decision-making processes and contribute to the overall success of the organization.

Your Impact
As a Customer Service Data Analyst
your functions would consist of:

  • Interpret data, analyze results using statistical techniques, and provide ongoing reports.
  • Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality.
  • Acquire data from primary or secondary data sources and maintain databases/data systems.
  • Ensure data accuracy, KPIs (Key Performance Indicators) calculation, SLA (Service Level Agreements) metrics and deliver dashboards and reports in a frequency that enable decision making and organizational success.
  • Improve process efficiency through automation and enhacements in current tools used for order processing.
  • Backfill other CSRs (Customer Service Data Analyst) on vacations

Qualifications:

Who Are We Looking For?

Education

  • Bachelor's degree in Mathematics, Economics, Computer Science, Information Management, Statistics, or related field.

Experience

  • 13 years of Frito Lay sales/supply chain/data experience
  • Fluent in English
  • Strong knowledge of and experience with reporting packages (e.g., Tableau, Power BI), databases (e.g., SQL), programming (e.g., Python, R), and statistical packages (e.g., SAS, SPSS) and high profiency of Excel.
  • Strong verbal and written communication skills to effectively interact with all levels of management.
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
  • Demonstrated ability to work in a results oriented, challenging environment

What can you expect from us:

  • Opportunities to learn and develop every day through a wide range of programs.
  • Internal digital platforms that promote selflearning.
  • Development programs according to Leadership skills.
  • Specialized training according to the role.
  • Learning experiences with internal and external providers.
  • We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
  • Financial wellness programs that will help you reach your goals in all stages of life.
  • A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
  • And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.
**We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization

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