Guest Service Manager

hace 1 semana


Tulum, México COLIBRI BOUTIQUE HOTELS A tiempo completo

OBJETIVO:

Asegurarse que el área de Recepción y Concierge cumpla con los estándares y controles establecidos para generar experiências inolvidables a nuestros huéspedes.


Funciones Principales:

  • Supervisar la operación eficiente del área de recepción concierge.
  • Participar en el proceso de selección del personal de las áreas de responsabilidad.
  • Planear, supervisar y controlar la operación de grupos y huéspedes VIP.
  • Analizar con Gerencia General los resultados de la operación mensual.
  • Revisar el llenado y contenido de las bitácoras en su área.
  • Asistir y convocar a juntas con los responsables de las áreas a su cargo.
  • Apoyar a los responsables de áreas en problemas con el personal.
  • Revisar la programación de limpieza en sus áreas y supervisar el aseo.
  • Revisar los controles operativos en su área.
  • Verificar la requisición correcta de reportes de concierge.
  • Analizar y presentar estadística de quejas mensuales en su área.
  • Autorizar créditos y/o ajustes a huéspedes según las políticas establecidas.
  • Realizar recorridos diarios en las áreas a su cargo.
  • Manejar el sistema de información de las áreas a su cargo.
  • Aplicar las políticas, lineamientos y procedimientos del sistema de gestión de calidad y las normas y/o estándares de servicio que apliquen a las áreas a su cargo.
  • Establecer y supervisar que se lleven a cabo las políticas de operación de su área.
  • Participar en los círculos de calidad y mejora continua.
  • Promover programas de capacitación y cursos continuos para mejorar la calidad en el servicio.
  • Coordinar con el responsable de mantenimiento y reservaciones la programación y bloqueo de habitaciones para su mantenimiento.


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