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Associate Customer Service Rep
hace 3 meses
OVERVIEW:
Primary responsibilities are providing outstanding Customer Service by resolving customer product issues over the telephone and ensure their experience is memorable.
Also as a team member you will be supporting the team's needs as well as participate in projects to assist in data entry for databases and process improvement of our overall daily operations.
PRINCIPAL RESPONSIBILITIES:
- Resolve customer product issues in a courteous and professional matter both outbound and inbound.
- Enter customer information accurately in databases; could assist in preparing reports; perform general administration tasks within the RBTS group
- Must meet and comply with department and company policies, procedures, objectives and regulations
MINIMUM QUALIFICATIONS:
- Excellent communication skills both written and verbal in English to communicate with external and internal customers, or other groups within the company
- Telephone customer service experience
- Ability to work in extended periods on the telephone helping customers, including customer follow up
- Initiative to identify issues and areas of need and implement solutions
- Excellent judgment in ambiguous situations and creative problem solving; capable of handling various projects or tasks at the same time (multitasker)
- Experience with MS Office tools
DESIRED QUALIFICATIONS:
- BS or BA degree in a technical or a related field
- Ability in working with high end technical troubleshooting support groups
- Advanced computer skills
- Leadership and project management skills
- Electronic background skills
- Ability in working with Internet / Apps support
Pay:
$1.00 - $2.00 per month
