Issue Management Senior Analyst

El Analista Sénior de Riesgo de Negocios es una función profesional experimentada.

Aplica profundos conocimientos sobre la disciplina al contribuir con el desarrollo de nuevas técnicas y la mejora de los procesos y el flujo de trabajo para el área o función.

Integra la experiencia en la materia y la industria dentro de un área definida.

Requiere una comprensión profunda del modo en el que las áreas se integran de manera conjunta en la subfunción, y también coordinan y contribuyen a los objetivos de la función y del negocio en general.

Evalúa temas variables y moderadamente complejos con impacto potencial considerable, donde el desarrollo de un enfoque/toma de medidas implica evaluar diversas alternativas y equilibrar situaciones potencialmente contradictorias utilizando diversas fuentes de información.

Requiere buenas habilidades analíticas para filtrar, priorizar y validar material potencialmente complejo y dinámico de múltiples fuentes. Se requieren sólidas habilidades comunicativas y diplomáticas. Generalmente asume un rol informal/formal de liderazgo dentro de los equipos. Participa en la orientación y la capacitación de nuevos empleados. Genera un impacto significativo en relación con el tamaño del proyecto, la ubicación geográfica, etc.

al influir en las decisiones mediante los consejos, el asesoramiento o facilitando servicios a otras personas en el área de especialización.

El trabajo y desempeño de todos los equipos del área se ven directamente afectados por el desempeño de la persona.

Responsabilidades:

Garantizar la entrega precisa y oportuna de cambios clave a la empresa al liderar el proceso de Gestión de cambio global (Global Change Management, GCM).

Crear y manejar el calendario completo con pasos críticos, dependencias y fechas.

Organizar llamadas de kick-off con el owner de los cambios para reunir a las partes interesadas, comenzar la evaluación de impacto e identificar a los líderes de cada grupo funcional para que sean parte del proyecto.

Ayudar a los owner de los cambios a redactar mensajes claros que traten todas las preguntas de las partes interesadas (incluidos Legal y Cumplimiento).

Desarrollar y crear asociaciones con potenciales iniciadores/titulares de cambio, líderes de canal y partes interesadas, de la siguiente manera:

Brindar capacitación de consultoría personal continua a los titulares de cambios sobre herramientas y procesos durante el curso de su GCM, y también brindar capacitación general para concientizar sobre el proceso de GCM.

Facilitar y liderar reuniones interfuncionales. Ayudar en las campañas y comunicaciones de concientización de los objetivos y procesos de Gestión de Cambio Global. Desarrollar los analytics y los informes para controlar la eficacia del proceso e identificar potenciales mejoras de proceso. Contribuir al desarrollo de mejoras de la herramienta de Gestión de Flujo de Trabajo. Brindar liderazgo en la revisión continua de procesos y la identificación de mejoras.

Evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la empresa y protegiendo a Citigroup, sus clientes y activos, al impulsar el cumplimiento de las leyes, las reglas y los reglamentos correspondientes, acatando la política, aplicando un juicio ético sólido en relación con el comportamiento personal, la conducta y las prácticas comerciales y escalando, administrando e informando los problemas de control con transparencia Calificaciones:

Experiencia de 5 a 8 años en administración de proyectos en servicios financieros, cumplimiento de control o disciplinas legales.

Experiencia en sistemas de flujo de trabajo. Excelentes habilidades de organización y administración de proyectos. Destacadas habilidades de administración y relaciones interpersonales. Demuestra de manera constante habilidades de comunicación escrita y verbal clara y concisa. Dominio de Microsoft Office con un énfasis en MS Excel. Automotivación y atención a los detalles.

Educación:
Licenciatura/título universitario o experiencia equivalente.

Human Resources ("HR") is responsible for the development and delivery of core HR programs including: sourcing qualified talent; assisting managers to apply effective employee selection practices; establishing appropriate terms and conditions of employment; developing effective new employee on-boarding; training employees; assessing employee job performance and talent; developing manager leadership capability; succession and resource planning; measuring employee sentiment; escalating and/or investigating potential employee misconduct and mechanism for employee corrective action; developing strategies to discontinue employment, as well as maintaining market competitive compensation, benefits and recognition programs intended to reward good performance and retain talented employees.

Many of these programs, processes, underlying data, and associated requirements are highly regulated, governed by policy and attract substantial legal, operational and strategic risk.

The HR Control & Compliance organization is responsible for establishing frameworks with respect to both the identification and management of human capital risk, as well as organizational control and compliance strategies and programs.

This includes the definition of risk appetite, the development of compliance and risk management strategies, as well as the identification and assessment of new and changing sources of risk.

The Mexico Issue & CAP Analyst is responsible for the development and execution of this framework, including:

Issue Management:

o Manage the development and execution of procedures intended to evaluate, capture, track, monitor completion and validation of and report against regulatory Corrective Action Plans ("CAPs").

o This also includes the development and oversight of guidelines for the proper construction of issues, CAPs and CAP closure documentation / evidence, as well as procedures for the escalation of self-identified issues ("SIIs") and CAPs not meeting identified objectives within committed timeframes to drive the recognition of Internal Audit ("IA") issues as Issues Being Addressed by Management ("IBAMs") or Escalated Control Issues ("ECIs") and the effective remediation of issues in a timely manner.

o Heavily involved in short- to long-term planning of corrective actions for complex issues with a regulatory component across the HR function globally.

Relationship Management:

o Serve as the primary point of contact for Internal Audit ("IA"), Operational Risk Management ("ORM") and Independent Compliance Risk Management ("ICRM") throughout the validation of issues raised by regulatory authorities, IA or the second line of defense.

Relationship Management:
Serve as the primary point of contact with Regional HR Functional / Product Leaders and various Business / Function Control Units

Other significant responsibilities:

o Contributes to strategic direction of the HR Control & Compliance function, which may include reporting methodologies, organizational design and effective positioning.

o Uses excellent communication, leadership and strong management skills to influence a wide range of internal audiences including respective product, function, or regional executive management partners and external audiences including regulators and external auditors.

Frequently engages in both internal and external negotiations, which will have a major impact on the function, and possibly on the HR organization as a whole.

o The timely delivery of high quality, value-added multiple concurrent deliverables on time and to specification, with high attention to detail.

o Possesses a broad and comprehensive understanding of multiple HR disciplines and of various policies and standards, as well as areas of high-risk: conduct risk, project/program management, or third-party management.

o Develops approaches to promote knowledge sharing and promulgate management best practices across HR Control & Compliance and the Global HR Function.

o Delivers cost effective and efficient management of agile teams and engagements. o Ensures HR meets/exceeds the requirements and expectations of Citigroup's regulators.

o Works closely and collegially with Internal Audit and with line management and control functions to ensure efficient and effective provision of independent audit assurance.

o Collaborates across businesses and functions to improve the identification, quantification, measurement, management, reporting and controls in governance, risk management and internal control environments.

o Actively supports and drives the Independent Compliance Risk Management Transformation Program and HR's management efforts for a "Strong" control function.

Qualifications:

• Fluent spoken and written English.
• Bachelor's Degree in finance, accounting, auditing related field or equivalent work experience, education, and / or training, Master's Degree preferred.
• Over 5 years of experience in Internal/External Audit (preferred) and/or Risk Management.
• Experience in HR related legal / regulatory and compliance programs or Internal/External Audit highly preferred, with specific subject matter expertise and a strong business understanding of risks, controls and issues within Human Resources.
• Advanced Microsoft Excel user with experience preparing crisp, clear and beautifully designed PowerPoint presentations.
• A selfaware, selfconfident individual who has well developed listening skills, and a strong ability to engage a group of accomplished business unit heads by providing proactive advice on a variety of matters while carefully balancing the independent requirements of the function.
• Effective negotiation skills, a proactive and 'no surprises' approach in communicating issues and strength in sustaining independent views.
• Experience analyzing complex problems and translating them into short, clear and crisp issue, root cause and consequence statements and action plans. This individual must be an articulate and effective communicator, both orally and in writing, with an energetic, charismatic and approachable style.
• Strong interpersonal skills for interfacing with all levels of internal and external audit and senior management.
• Strong leadership skills with a proven record of accomplishment of making a positive impact on the organization.

Job Family Group:

Risk Management Job Family:
Business Risk &

Control Time Type:
Tiempo Completo Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries (\"Citi") invite all qualified interested applicants to apply for career opportunities.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the \"EEO is the Law\" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting Click here to learn more about careers at Citi.

---