Remote Customer Service Specialist for

hace 7 días


Desde casa, México BoxBrownie A tiempo completo
We're seeking a remote Customer Service Specialist to join our expanding team.

The Role:

  • Facilitate informative webinars and engage in video calls with clients to guide them in maximizing the benefits of our services, with the aim of ensuring a seamless and rewarding user experience.
  • Responsively address client inquiries and concerns, always maintaining a high level of professionalism.
  • Proficiently manage and resolve client escalations and complex issues, demonstrating a proactive approach to finding solutions and ensuring customer satisfaction.
  • Adopt a personalized, nonscripted approach in all client interactions. Listen actively to client needs, offer expert advice, and craft customized solutions that align with each client's unique requirements.
  • Stay uptodate on all product information, tech changes, and customer preferences through ongoing facilitated and selfdirected training & development

Experience Required:

  • A minimum of 5 years of handson experience in Customer Service, Concierge, Sales, Virtual Assistance, or a SaaS B2B company.
  • A minimum of 1 year experience in a highvolume call/contact centre.
  • Minimum 1 year of experience in client relationship management, account management, and/or project ownership.
  • Leadership or supervisory experience (highly regarded).
  • Track record in meeting individual and team KPIs, including FCR.
  • Familiarity with CRM tools and multitasking across systems.

Personal Attributes:

  • Exceptional English communication skills (both verbal and written) with the ability to convey technical details to nontechnical audiences adeptly.
  • Strong problemsolving ability and selfinitiative.
  • Impeccable time management and focus.
  • Adaptability to a fastpaced, highvolume environment.
  • Proven ability in effective complaint resolution and confidence in deescalation.
  • Strong teamwork skills, collaborating across departments.

Schedule and Positions Available:

Schedule 1 (1x position available) - 4:00PM- 1:00AM CST

Schedule 2 (2x positions available) - 8:00AM - 5:00PM CST
As this role is home-based, please ensure you have a reliable computer, high-speed internet, and an appropriate workspace.

Availability for 8 hours per day, 5 days per week, is essential. Your own laptop or computer will be required (dual screens preferred).

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