Support Engineer

hace 1 semana


Iztapalapa, Ciudad de México Boletia A tiempo completo

Acerca de Boletia
Boletia es una plataforma digital para la venta de tickets y realización de eventos híbridos.

Actualmente, nos estamos enfocando en migrar hacia un modelo centrado en el asistente a eventos, donde a través de automatización e inteligencia artificial podamos ayudar a nuestros organizadores con herramientas que les inspiren y hagan exitosos, al tiempo que buscamos ofrecer experiências únicas e innovadoras a sus asistentes, más allá de la venta de tickets.


En casi 10 años en el mercado nos hemos consolidado dentro del top 10 de las boleteras más importantes de México: más de 5 mil organizadores de eventos con más de 30 mil eventos vendidos a más de 2.5M de asistentes únicos así lo atestiguan.


Acerca del Rol
Boletia está creciendo y evolucionando.

Como parte de este crecimiento se está buscando un Support Engineer qué será responsable de garantizar la atención y el soporte para las distintas plataformas de la organización.

Se encargará de la atención a incidencias a través de los canales de la compañía, investigará las causas y buscará soluciones que ayuden a mitigar dicha incidencia, además de documentar las soluciones a incidencias encontradas así como los tiempos de respuesta, en caso de no poder resolverlas turnará el ticket al equipo correspondiente de producto para buscar la solución.


Responsabilidades

  • Mantener estándares y mejores prácticas para garantizar la calidad,
eficiencia y escalabilidad manteniendo.

  • Colaborar con distintos equipos de trabajo para comprender las necesidades y
Solucionar incidencias reportadas.

  • Trabajar en estrecha colaboración con los equipos del área de producto para
garantizar el correcto funcionamiento y la solución de problemas relacionados con

las plataformas de la organización.

  • Documentar las soluciones técnicas de cada incidencia y mantener la aplicación
de buenas prácticas.

  • Cumplir los tiempos de entrega de SLA establecidos en el área de las incidencias reportadas.
  • Conocer las reglas de negocio de cada uno de los productos para encontrar
posibles soluciones.



¿Qué ofrecemos?


  • Ser parte de una cultura de crecimiento y mejora continua
  • Sueldo 20k brutos mensuales
  • Trabajo híbrido
  • Prestaciones de ley
  • Seguro de gastos médicos mayores, de vida y funerarios
  • Apoyo para pago de internet
  • Aprendizaje constante
  • Beneficios empresariales
  • Clases de inglés, total pass y plataforma de bienestar emocional

Buscamos

  • Al menos 1 año de experiência y estudios en alguna carrera relacionada con tecnología. Estamos abiertos a recién egresados o personas autodidactas que demuestren su experiência con certificaciones y/o proyectos personales.
  • Alta disponibilidad de horario para rol de turno y descansos.
  • Indispensable: Experiência en bases de datos relacionales (PostgreSQL o MySQL).
Podrás aprender

En este rol aprenderás a usar las siguientes tecnologías, por lo cual NO es requisito tener experiência con éstas, pero sería un plus:

  • Docker
  • Github
  • Git
  • AWS (S3, RDS, EC2, Lambda)
  • APIs REST
  • Linux
Habilidades

  • Familiaridad con interfaces de línea de comandos
  • Capacidad de análisis de documentación de documentos.
  • Excelente ética de trabajo y autodisciplina
  • Facilidad de comunicación oral y escrita tanto con personas técnicas cómo no técnicas
  • Alto nível de estructura y organización.
  • Mindset altamente competitivo.
  • Atención al detalle.
  • Orientación a servicio.
  • Alto nível de empatía.
  • Adaptabilidad.
  • Tech Savvy.

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