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Customer Service Excellence Manager
hace 3 meses
Localización: Ciudad de México, Puebla o Querétaro
Compañía: Röhlig Mexico S.A. de C.V.
País: Mexico
Comienzo: Asap
Conocer y relacionarse con los clientes globales localizados en México. El CSEM es el vínculo entre Operaciones y Ventas con cara hacia el cliente. Es responsable de apoyar en las implementaciones, analizar procesos operativos actuales y proponer e implementar mejoras. Adicionalmente, se encarga en cotizar servicios spot a los clientes regulares y da seguimiento a su operación.
Responsabilidad
Controlar y asegurar cumplimiento de requerimientos operativos de las cuentas claves en México. Liderar y realizar implementaciones operativas de nuevos clientes, o nuevas rutas de clientes existentes. Analizar procesos operativos actuales e crear potencial para mejoras e implementar las mismas. Trabajar en conjunto con el área de Operaciones y revisar frecuentemente el desarrollo de las cuentas KAM para identificar, resolver y en el mejor caso, evitar escalaciones operativas Participar en llamadas de seguimiento operativo con clientes, documentar su retroalimentación e implementar mejoras. Crear reportes operativos / dashboards. Preparar y participar en revisiones con clientes (QBR) así como realizar visitas esporádicas a los clientes. Ser el primer contacto de escalación operativa/comercial. Responder a solicitudes Spot de los clientes que surgen desde la operación y cotizar servicios Documentar actividades comerciales y operativas en Cargowise. Trabajar en conjunto con otros equipos KAM a nivel global (intercambio de información, juntas internas).Requerimientos de la posición
Licenciatura en Negocios Internacionales / Administración o similares. Experiencia mínima en Freight forwarder de 4 años. Experiencia en operaciones marítimas y aéreas (tanto comercial como operativa). Idioma inglés: Nivel alto (escrito y hablado). Excelentes habilidades de comunicación oral y escrita. Capacidad de análisis para estrategias comerciales. Habilidades de servicio al cliente. Capaz de trabajar bajo presión, manejar prioridades concurrentes y resolver situaciones. complejas así como buscar soluciones proactivas. Experiencia con clientes de la industria automotriz y clientes globales. Disponibilidad de viajar en nivel nacional (20%). Qué puedes esperar
En México, nuestro equipo de expertos presta sus servicios desde nuestras cuatro oficinas ubicadas estratégicamente. Trabajar en Röhlig significa vivir la internacionalidad: Todos los días los empleados de todo el mundo cooperan en el desarrollo de soluciones logísticas para sus clientes. Las mentes inteligentes con empuje encuentran numerosas oportunidades para desempeñar un papel vital en este proceso. Las jerarquías planas, un ambiente de trabajo agradable y amistoso, amplias oportunidades de desarrollo personal y una planificación de carrera a largo plazo son la base de su éxito.
Nuestras ventajas
Esquema Híbrido. Prestaciones Superiores a la ley. Beneficios flexibles. Capacitación y desarrollo. Calidad humana en nuestro ambiente de trabajo. Estructuras organizacionales planas y de puertas abiertas. Proyección de Carrera a largo plazo.Nos alegramos de conocerte.
Röhlig México S.A. de C.V.
Av. Insurgentes Sur 945 piso 2-B, Colonia Ciudad de los Deportes, C.P. 03710, Alcaldía Benito Juárez
Ciudad de México I México
