Sr. Customer Quality Engineer 1
hace 2 semanas
Si estás buscando una carrera desafiante y emocionante en el mundo de la tecnología, no busques más. Skyworks es una empresa innovadora de semiconductores análogos de alto rendimiento cuyas soluciones están impulsando la revolución de redes inalámbricas. En Skyworks, encontrarás un entorno acelerado con un gran enfoque en la colaboración global, mínimas capas de administración y libertad para realizar contribuciones significativas en un ambiente que fomenta la creatividad y las ideas fuera de lo convencional. Nuestra cultura de trabajo valora la diversidad, la responsabilidad social, la comunicación abierta, la confianza mutua y el respeto. Nos llena de entusiasmo tener la oportunidad de trabajar contigo y nos alegra de desees formar parte de un equipo de individuos talentosos que juntos pueden cambiar la forma en que el mundo se comunica.
Consulte Aviso de Privacidad para México para obtener información importante sobre datos personales y comunicaciones electrónicas.
Req ID: 72277
Sumario: Es responsable de recibir y administrar las quejas de clientes recibidas relacionadas con el proceso de ensamble o prueba del producto, incluyendo desde la investigación inicial, análisis de causa raíz, hasta las acciones correctivas usadas en el reporte final y seguimiento de estas, así como proveer cualquier soporte requerido por el Corporativo con relación a nuestro producto y proceso de manufactura.
Responsabilidades
- Principales responsabilidades por orden de prioridad:
- Administración de quejas de cliente
- Análisis de causa raíz y definición de acciones por parte de equipo multidisciplinario
- Generación de reportes 8D, después del análisis de causa raíz y seguimiento a iCARs generados
- Coordinación de auditorías y visitas de cliente y seguimiento de acciones generadas
- Seguimiento y disposición a RMA's (Material regresado)
- Tareas que debe desempeñar por orden de prioridad:
- Recibe las quejas de cliente por lo canales de comunicación apropiados
- Publica las quejas de cliente para el conocimiento del Staff
- Integra un equipo multidisciplinario para generar un 8D
- Coordina el proceso de búsqueda y determinación de causa raiz
- Genera un reporte de análisis (communality) para determinar el riesgo en otros lotes/números de parte
- Desarrolla e implementa planes para eliminar/reducir quejas de clientes
- Maneja la base de datos de quejas de clientes (QSI y excel)
- Envía el reporte de 8D al corporativo y provee respuestas derivadas de ese reporte.
- Participa en proyectos 6 sigma para mejora continua de los procesos
- Coordina y da soporte a los requerimientos especiales de clientes
- Parte del equipo para responder a cuestionarios de cliente
- Proponer detener producción y/o envió de producto terminado por problemas críticos identificados.
Requisitos:
- Ingles 80% (Indispensable)
- Excel
- Experiencia: Calidad de proceso, ingenieria de proceso. (Deseable)
- Ingenieria industrial, electronica, mecatronica o afin.
Competencias:
- Proactivo, comunicacion efectiva, trabajo en equipo con equipos multidisciplinarios
Skyworks esta orgulloso de ser un empleador de igualdad de oportunidades, apoyando la diversidad en el lugar de trabajo.
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