Support Engineer

SUPPORT ENGINEER:

• Publication Date: May 16, 2024
• Ref

No:

Location:
Mexico City, Mexico city, MX, 06600
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Support Technician

Job Description:

• Provides quick response to client incidents on site, to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues. The incumbent operates independently to provide prompt and professional desktop service through quick processing and prioritization of a variety of problems.
• Ensures the most complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional / technical standars
• Initiates tracking and reporting of issues, as well as recommends means for system improvement including procedural steps, increased training, and enhanced documentation.
• EXCELLENT customer service skills & attitude
• EXCELLENT collaboration skills English skills

Learn more about us

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged.

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Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management - tech for good sits at the core of our identity.

With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology.

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