Service Desk Trilingue

hace 1 semana


Monterrey, Nuevo León, México fixity A tiempo completo

What you'll do:

  • Ensure proper recording, documentation, and closure.
  • Provide Remote resolution to issues/queries where applicable.
  • Act as an interface between the thirdparty vendors to coordinate, log, track and follow up till the end of ticket lifecycle.
  • Single point of contact for the end users related to Issues/Requests
  • Log, Track, Route, and redirect problems to the correct resources.
  • Properly escalate unresolved queries to the next level of support
  • Provide Level 1 support for end user issues and convey resolutions to end user queries.

Must Haves:

  • Overall, 2 3 years of work experience in technical support environment.
  • Understanding of Windows Active directory to troubleshoot issues related to Account administration & access.
  • Good knowledge of O365 support
  • Outlook, Intune, OneDrive, MFA configuration & troubleshooting.
  • Understanding of Windows OS support activities like startup issues, memory & disk utilization.
  • Understanding of printer functionalities.
  • Understanding of different hardware and OS (Desktop, Laptop).
  • Understanding of Microsoft Office suite and troubleshooting basic Microsoft office related issues. Knowledge of networking issues (like connecting to the internet, network etc.).
  • Understanding of VPN connectivity & troubleshooting.
  • Provide Level 1 support for end user issues and convey resolutions to end user queries.
  • Provide Remote resolution to issues/queries where applicable.
  • Availability 24/ shift rotation
-
Excellent proficiency in English, Spanish and Portuguese

Tipo de puesto:
Tiempo completo

Sueldo:
Hasta $32,000.00 al mes

Lugar de trabajo:
Empleo presencial
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