Bilingual Customer Service Agent

hace 1 semana


Desde casa, México Mosaic Global A tiempo completo

Key Responsibilities:

  • Handle inbound calls from customers for appointment settling and providing general information about the services.
  • Updating and capturing information in the CRM system.
  • Provide a great experience to the customer through professional interaction.
  • Conducting soft sales while explaining the benefits of our services.

Schedule:

  • Monday through Friday, 8am to 4:30pm PST (30 minute lunch).
- _This position requires employees to work 1 Saturday every other month (the day off, is replaced with another day of the week)._

Requirements:

  • Excellent verbal and written English communication skills (C2).
  • Customer service and call handling experience.
  • Proficiency in using CRM systems.
  • Ability to work efficiently and maintain attention to detail.
  • Experience in sales (preferred).

What we offer:

  • Salary of $15,000 MXN a month (before taxes).
  • Home office bonus of $800 MXN a month.
  • Sales and quality bonuses.
  • Fully remote position.
  • Mexican Law Benefits.

Tipo de puesto:
Por obra o tiempo determinado

Salario:
$15,000.00 al mes

Horario:

  • Incluye fines de semana

Prestaciones:

  • Opción a contrato indefinido

Experiência:
Customer Service: 2 años (Deseable)

Idioma:

  • Inglés Avanzado o Nativo (Obligatorio)

Lugar de trabajo:
Empleo remoto

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