E-commerce Analyst
hace 7 días
Job Title
Ecommerce Analyst
Position Purpose
Marketing Analist - an after sales admin for the AutoZone website. The first objective of this position is to maximize customer's experience with online sales (post-sale).
Responsible of supervising all post-marketing, customer orders follow up, and general business plans to make sure customer satisfaction and sales improvement.
For this position, the most used tools will be Adobe Analytics and Excel.Primary Accountabilities
- Manage and follow up of customer's orders lifecycle (open, rejects, cancels, pending, etc.) partnering with Operations, Customer Service, IT, and 3rd party systems like Cybersource and Worldpay.
- Improve customers digital shopping experience by identifying key opportunities and leveraging in business process, infraestructure, functionalities and other tools. Including but not limited to Onsite Search optimization, product recommendations, etc.
- Lead the complete process for key opportunities by building the right business cases based on research analysis, and customer needs, follow up with vendor selection, set timings and goals.
- Create reporting and presentations based on business needs.
- Assist the Ecommerce Manager in acting as a liaison between IT, other Functional Areas and Ecommerce.
Education & Experience
Level of Formal Education:
A Bachelor's degree (BA, BS) or equivalent.
Area of Study:
Marketing, Communications, Technology, other.
Years of Experience:
Minimum/no experience.
Type of Experience:
A recent graduate. Eager to learn and work with various departments in the company.
Special Certifications or Technical Skills:
Excellent verbal and written communication skills. Experience in Microsoft Office (Excel). Attention to detail.
Other/Preferred:
Basic analytics tools such as Adobe Analytics or Google Analytics. Basic technical knowledge of HTML.
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