Nibu Quality Jr. Manager

hace 2 semanas

Ciudad de México, Ciudad de México Nissan A tiempo completo

This role will be responsible for:

  • The role will have the responsibility to manage Warranty, Field Quality Assurance, Field Engineer and Techline Operations for NIBU (34 countries).
  • Will supervise and guide the daily operation to provide support to NIBU countries.
  • The role will be in charge of planning, execution of TCS processes and promote customer focus for a quick requests address and attendance.

Key Responsibilities:

  • Maintain strong team member relations, promote people development, coaching and mentoring with a focus on teamwork and customer satisfaction.
  • Create strategies relative to KPI achievement to guide and support team members in translating those strategies into a clear action plans.
  • Close relation with team members to guide and empower each engineer to accomplish activities and projects with success.
  • Organize and prioritize team activities with mínimal guidance and manage projects in a timely and effective manner.
  • Effective TCS function understanding, main KPIs, reporting tools and proactively understanding of NSC needs to implement immediate action plans.
  • Collaborate in a cross functional manner with NSC's, MZK, R&D, AS and NIBU functions.
  • Create strategic quality improvement initiatives, and efficiency enhancement for processes and systems.
  • Contribute to improve and create effective communication with NSCs to improve response times, solve issues and requests for the benefit of our customers.
  • Ensure implementation and update for TCS Standards and Procedures according NIBU necessities.
  • Manage workshops/seminars/quality committees for NIBU markets to improve TCS support.
  • Coordinate systems development and digitalization projects.
  • Report for top management on related quality activities improvement.
  • Previous knowledge of quality systems, inspection process and techniques, root cause failure analysis, statistical distributions, assembly processes, problem solving, etc.
  • Develop and manage TCS NIBU budget (Monthly follow up and report for G&A expenses)
  • Analysis and follow up on monthly KPI's to ensure alignment with all the teams.
  • Launch of quality campaigns for NIBU countries.
  • Handle monthly campaign performance and parts reduction in warehouse.
  • Close contact with SCM and supplier for components production for campaign activities.
  • Handle warranty payments for NIBU countries and Nissan Affiliates.
  • Enhance warranty payment reduction though continuous audits to dealers and claims analysis.
  • Control of dealers efficiency for technical support. (GTSS)
  • Maintain customer satisfaction Index (MIS) KPI's implementation exclusively for main operations.
  • Negotiate yearly objectives with National Sales Companies.
  • This role will be responsible for managing in resolving vehicle repairs which dealer technicians are unable to diagnose and repair. Instructs dealer technicians in proper diagnostic and repair procedures.
  • Manage field engineer and technical support operation teams. (Technical Validation, Pending List, Analysis, TSB issuance, Data collection, Parts shipment, etc.)
  • Organize/coordinate all warranty activities and strategies for NIBU markets (Monthly payment, daily support on claim processing, PL, warranty conditions, Goodwill, Buyback, etc.)

Education/Certifications:

  • Mechanical Engineer, Industrial Engineer, Automotive Engineer or similar.

Previous Work Experience

  • 3+ years with experience on Quality Assurance, Techline, Warranty and/or Quality campaigns.
  • Areas related to Customer Satisfaction on Automotive Industry.
  • Quality investigations, technical expertise, R&D and plant processes and field experience.
  • Experience to understand customer needs and complains on Latin American markets.
  • Team leading/management for different quality functions.

Other Knowledge, Skills and Abilities

  • Language
    :Advanced English (written and spoken)
  • Ability to engage in a conversation, create reports and presentations to report to management.
  • Travel: 30% to visit NIBU NSC or Plants in order to discuss and manage activities to be implemented on each market. (Valid driver license is a must, active passport and VISA is preferred).

Computer Skills:

-
Advanced level of computer skills on Microsoft office (Good Excel, Power Point knowledge is a must)

Competences:

  • Passion for developing improvements to processes and projects (Think outside the box)
  • Total focus on customer service, satisfaction, and contribute to the fulfillment of objectives of TCS function.
  • Proactive, focused on results and working under pressure.
  • Be open to new challenges in a quicker manner according NIBU necessities.
  • Excellent communication (oral and written) and negotiation skills
  • Interested in new vehicle technologies (EV, ePOWER)
  • Deep understanding of vehicle diagnosis repair processes
  • Good analytical skills with the ability to check quality of data material
  • Team player, Problem solving and result oriented
  • Ability to commu

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