Technical Support Specialist

hace 1 semana

Próximo Empleo, México GSB Solutions A tiempo completo

Requirements:

  • Exceptional skills in problemsolving & time management
  • Able to provide timely updates and manage customer expectations
  • A selfTarter who can work independently as well as collaborate effectively with team members with mínimal supervision
  • Ability to handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
  • Demonstrates a continuous learning mindset to digest the technical details of an ever evolving product line
  • Agile, resourceful learner with strong attention to detail
  • Installing, configuring, and troubleshooting various operating systems, software, and hardware
  • IP networking: Routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and Multicasting
  • 6+ months of customer support experience in specific technical support environments: Video surveillance or access control, telecommunication, cloud software, enterprise hardware support, IT helpdesk/service desk
  • Degree/Diploma in Computer Information Systems, System Administration, Computer Science or equivalent
  • Certifications such as, but not limited to: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+
  • A familiarity with the Onvif profile or other video streaming services
  • French, Spanish, Portuguese, or Italian fluency
  • Experience working in environments using the KCS Methodology

Responsibilities:


The Tech Support Specialist reports to a Technical Support Team Lead, and ensures critical customer issues are resolved quickly and accurately.


Success in this role will be defined by:

A strong customer-Oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies.


  • Maintain a strong understanding of Avigilons software and products, including cameras, servers, and networks.
  • Troubleshoot Avigilons hardware and software products over the phone and through remote sessions
  • Concisely document software, hardware, and network information in a case management system
  • Continuously learns new skills, technologies & products

Benefits:

Job stability
Benefits above the law

CONDICIONES DEL EMPLEO

Jornada laboral:
Tiempo Completo

Tipo de empleo:
Trabajo Fijo

Salario:
USD Mensual

Cantidad de vacantes: 20

REQUERIMIENTOS
Experiência Mínima: 3 años

Idiomas:
Español Avanzado, Francés Avanzado, Italiano Avanzado, Portugués Avanzado

Estudios Mínimos:
Licenciatura/Ingeniería

Sexo:
Indistinto

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