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Delivery Analyst

hace 3 meses

Ciudad de México, Ciudad de México Acxiom A tiempo completo

The Delivery Analyst is responsible for data ingestion, issue resolution and research support for our Digital client solutions. You will have the opportunity to grow your digital knowledge as well as be on the front lines of next generation Cloud Technologies. Your days may consist of multiple priorities, so adaptability and flexibility are keys to your success.

Delivery Analysts deliver data, data products, and information that drive our client's multi-channel marketing capabilities. They understand the details of our client's data and Acxiom's products to ensure that our clients and / or third-party vendors receive clean, enhanced, segmented, ready-to-market data. Delivery Analysts strive daily to improve quality, and adhere to standard processes and procedures. They work with clients and / or third-party vendors to begin to understand requirements and escalate issues with a focus on maintaining a seamless process flow. Analyzes, troubleshoots and modifies/changes processes and data to ensure efficient delivery of services to Acxiom clients. Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to optimize delivery of services. Mentors less experienced team members. Location: Lomas Altas, MX

Job Responsibilities

  • Accountable for ownership of on-time input and output delivery, including taking initiative to monitor after hours
  • Accountable to manage their own time in order to meet deadlines, including taking Initiative to monitor work after hours
  • Coordinates and manages source file receipt with clients, vendors, and/or internal stakeholders
  • Verifies input/output counts, monitors data processing jobs and audits/verifies the results based on historical trends
  • Setup and build processing flows, including ad hoc, new build and more complex flows
  • Accurately validates source and output data, data formatting specifications, and output requirements according to specifications and service level agreements ensuring zero defects
  • Delivers accurate output information to clients and / or their vendors through the appropriate data processing platforms and utilizing transfer mechanisms
  • Ensures compliance with quality assurance processes, established procedures, project requirements and service level agreements/expectations
  • Researches, troubleshoots and takes action regarding data or processing issues according to product, client and / or third-party vendor specifications. This includes advising the team and clients on necessary solution changes or fixes to implement as well as the actual work to implement/fix.
  • Professionally communicates internally and externally with clients and stakeholders as determined by the nature of the discussion. Leads client meetings as it pertains to solution, research, issues, change management and trouble shooting. Point of contact to clients for solution components as well.
  • Facilitates change management - includes participating in the scoping, estimating and implementing the change to the solution. Also mentoring less experienced Delivery Analysts in the Change Management process

Skills needed for the Delivery Analyst Job Role:

  • Completed 4-year degree in related field of study (computer or technical field)
  • Ability to learn quickly and adapt to new tasks and skills
  • Attention to detail, important to monitor and audit solution processing services
  • Strong ability to communicate with clients and internal stakeholders – providing status
  • Experience with Microsoft Office applications

Required Experience in most of the following:

  • Strong Communication Skills
  • Problem Solving Skills
  • Ability to multi-task and prioritize daily responsibilities
  • Basic to Intermediate SQL Skills
  • Basic to Intermediate Unix Skills
  • Understanding of relational database design

Nice-to-have knowledge that would set you apart:

  • Familiar/experience with Tableau, Remote Desktop, Cloudera, Hue, or API calls
  • Basic to Advanced UDL Skills
  • Basic Output Skills
  • Encryption/Decryption (PGP/GPG, SDMS, GIS)
  • Knowledge of auditing /monitoring techniques and tools
  • Privacy
  • UltraEdit

Primary Locations:

Mexico City

Additional Locations (if applicable):

#J-18808-Ljbffr