Commercial Intelligence and RGM Stills Director

hace 2 semanas

Ciudad de México, Ciudad de México Coca-Cola HBC A tiempo completo

At The Coca-Cola Company, weare in pursuit ofbecoming an even more consumer-centric total beverage company.Beverages are a growing and vibrant industry with long-term growthopportunitieswell into the future. In this role you'll be responsible for interfacing withaccount teams and customers to configure and own fulfillment of account-based equipment, service and supply chain solutions to support our customer value-creation strategy. Working closely with the sales team and our customers, this candidate will play a key role in driving beverage quality, revenue and profit for the s yste m. We're looking for someone with strong customer service experience and the ability to deliver results.

What You'll Do for Us

  • Develop a localized plan to execute key quality and operational initiatives and share best practice iterations with the Operations Team for maximum efficiency.
  • Leads the operational area as it relates tocustomer selling efforts of operational products & services and customer stewardship.
  • Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing) .
  • Lead equipment & service cost management at annual business plan meetings .
  • Ensure maximized beverage quality and dispenser uptime within the customers' outlets.
  • Create and execute solutions to solve complex customer issues.
  • Identify critical in-outlet best practices and deploy standard operating procedures that consistently maintain brand standards across all served locations .
  • Create and manage in-outlet crew training programs and incentives .
  • Identify, address and resolve complex problems with end-to-end solutions that may require collaboration with team members, Company associates, Customer corporate representatives or third-party suppliers.
  • Support national deployment programs that are created by Customer or internal stakeholders.
  • Manage restaurant equipment recommendations for top beverage quality along with the day to day reactive and planned equipment service.
  • Conduct regular business stewardship reviews with customers to provide consultation on equipment resource allocations, crew best practices and future business planning to positively impact franchisee financial performance and beverage quality/sales.

Qualification & Requirements

  • Bachelor's degree in Business or related field
  • 3+ years of customer management experience or customer operational management experience is required.
  • Previous experience in a face to face customer sales or operations role calling on senior level buyers, general operations experience and project management experience are all ideal
  • Experience working with data, specifically manipulation and analysis is needed
  • Prior experience in combination of customer facing roles, sales operations, supply chain and bottler relationship management are ideal
  • Must possess a demonstrated ability in delivering transformational initiatives and enabling capabilities for consumer product goods organizations
  • Supply chain metrics, Lean/CI, Six-Sigma, process improvement, collaborative selling, negotiation, project management, portfolio management, performance reporting, beverage industry with strong exposure to warehouse delivery and DSD are all ideal
  • Must be able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome
  • The ability to create a strategic plan that addresses customer needs while also driving company profitability is required

What We Can Do For You

  • Iconic & Innovative Brand s: In our portfolio of over 250 products, we offer a variety of widely known & popular brands including Coca-Cola, Simply, Fairlife & Topo Chico.
  • Exposure to World Class Leaders : Availability to global marketing leaders that will expand your network and exposure you to emerging digital platforms and marketing insights.

Skills:

Leadership; Sales Process; Influencing; Business Planning; Relationship Building; Customer Relationship Management (CRM); Sales Management; organization; Project Management; Consultative Sales Management; Sales Forecasting; Group Problem Solving; Communication; Operational Assessment; Long Term Planning; Decision Making; Business Development; Solutions Selling #J-18808-Ljbffr

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