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Summary

As the Global Service Delivery (GSD) and Transition Operations Lead for our Mobile Device & Digital Risks (MDDR) and Easy Living (EL) line of businesses here at Allianz Partners, you will report directly to the Global Head of Service Delivery Operations.

Your primary responsibility will be to ensure seamless global service delivery and efficient transition process for all platform operations of MDDR & EL line of business at every global competence centers (Global Service Delivery centers).

This strategic role will require strong leadership, collaboration and ability to accelerate offshoring for MDDR & EL Operations while ensuring optimization of processes/ cost, customer satisfaction, successful transitions / knowledge transfer and ultimately contribute to the growth and success of Global Service Delivery organization.

This role is focused on driving effectiveness and efficiency of the operational processes across all GSDs centralizing all the activities within MDDR & EL Line of Business.

What you do

• Manage endtoend service delivery for MDDR & EL operations, meeting or exceeding service level agreements.
• This role focuses on overseeing and optimizing processes, rather than managing personnel.
• Implement and monitor service level agreements to meet or exceed Business Partners expectations.
• Establish crossglobal competency centers operating rhythm to track operational performance and address escalations proactively.
• Oversee transition planning and execution for new projects, ensuring adherence to timelines and smooth knowledge transfer.
• Ensure to follow our transitions tool kit and RACI model (Responsible, Accountable, Consulted, Informed) for clarity and responsibilities within our organization.
• Lead the planning and execution of transition for new projects and ensure to adhere to toll gate timelines while collaborating with cross functional teams to ensure smooth knowledge transfer and onboarding of new processes.
• Identify opportunities for process improvement and implement best practices to enhance quality and effectiveness.
• Establish and maintain strong relationships with key stakeholders and act as the primary point of contact for MDDR & EL discussions and escalations.
• Proactively identify and mitigate risks associated with service delivery and transitions.

What you bring

• University Degree; fluency in English, additional European language proficiency a plus.
• Significant years of experience in service delivery and transition management, preferably in the insurance industry.
• Strong project management skills, proven track record of managing global teams and delivering highquality services.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to drive datadriven decisions.
• Certification in Project Management and experience in MDDR & EL insurance or related financial services preferred.
• Technical skills in process management, data analytics, reporting, and data mining
• Experience with these technology skills, while not mandatory but will be an advantage: PowerBI, voicebot, chatbot, claims automation, AI, robotics (RPA)

Benefits of working at Allianz

• Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
• We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged.
• Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better worklife balance.

49711 | Operations | Professional | Allianz Partners | Full-Time | Permanent

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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.

Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer.

We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

Great to have you on board. Let's care for tomorrow.

Job Level:

• Professional

Location:

• Mexico City, MX
  Area of Expertise:
• Operations

Unit:

• Allianz

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