Telemarketing Specialist

hace 2 semanas


Mérida, Yucatán, México WorldStrides A tiempo completo

Job Title:
Telemarketing Specialist


Key Responsibilities:

  • Perform online research to identify potential new mentors, particularly at schools, and add them to our database.
  • Gather feedback from mentors, address any concerns or questions they may have, and ensure they feel valued and heard.
  • Encourage mentors to nominate students into our program by highlighting its benefits and impact.

Qualifications and Skills:

  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and ability to build rapport over the phone.
  • Experience in telemarketing or customer service roles is preferred but not required.
  • Ability to multitask and manage time effectively.
  • High school diploma or equivalent; college degree is a plus.

Additional Requirements:

  • Knowledge of sales and marketing principles and strategies
  • Relevant work experience in sales, marketing, promotions or telemarketing
  • Product knowledge
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Six months or more experience in a call center environment
  • Customer service experience
  • Good data entry/keyboard skills
  • Knowledge of administration and clerical processes
  • Familiar with office rules/office environment
  • Advanced English

Requirements:

Job Title:
Telemarketing Specialist


Key Responsibilities:

  • Perform online research to identify potential new mentors, particularly at schools, and add them to our database.
  • Gather feedback from mentors, address any concerns or questions they may have, and ensure they feel valued and heard.
  • Encourage mentors to nominate students into our program by highlighting its benefits and impact.

Qualifications and Skills:

  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and ability to build rapport over the phone.
  • Experience in telemarketing or customer service roles is preferred but not required.
  • Ability to multitask and manage time effectively.
  • High school diploma or equivalent; college degree is a plus.

Additional Requirements:

  • Knowledge of sales and marketing principles and strategies
  • Relevant work experience in sales, marketing, promotions or telemarketing
  • Product knowledge
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Six months or more experience in a call center environment
  • Customer service experience
  • Good data entry/keyboard skills
  • Knowledge of administration and clerical processes
  • Familiar with office rules/office environment
  • Advanced English


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