Move Concierge

Qualifications:
Great English level, with fluent speaking.
VALID VISA and PASSPORT (Indispensable).1-2 years of customer service-sales teams leading experience.
Shift and commute availability to the office is indispensable (100% face-to-face work in TORREON, COAH.). (Indispensable)Tech savvy. (Ease to use computer and learn new systems).Positive attitude, confidence in yourself and humbleness.
Ability to have and maintain conversations, as well as dealing with rejections.
Willingness to learn, work, and embrace and drive change.
Transparent communication - to be able to talk about what is happening and how it is happening.
Familiarity with Salesforce or comparable CRM platform. (Great-to-have)

Day-to-day challenges:
Demonstrate passion for teaching and providing training, motivation, and coaching to help others learn and develop.

Provide, monitor and track training and performance of team members, Ensure the necessary resources and tools are available for quality training content delivery and training support.

Evaluate, prepare, and deliver employee performance evaluations.
Stay current on sales training best practices and Move Concierge product and process knowledge to incorporate information.

Develop and execute one-on-one and group coaching and role-play sessions to develop skills and drive productivity improvement, covering topics such as software use, interpersonal skills, quality and process issues, and product knowledge.

Enforce company policies and procedures.
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