CMS - Technical Consulting Engineer - Enterprise Networking

hace 7 días


Ciudad de México, Ciudad de México Cisco A tiempo completo

What You'll Do

  • Impact the health and performance of networks and systems
  • Join a team with a vision to become the #1 IT Company in the world
  • Be a strategic partner in solving and preventing technical issues for customers
  • Ensure customers achieve expected business outcomes

Who You'll Work With

  • Highly skilled, dynamic, diverse team of passionate engineers
  • Team motto: 'Work hard, play harder'
  • Global team presence in multiple centers across US, EMEA, and India

Who You Are

  • Act as a focal point for resolving high-impact account problems
  • Work on complex problems requiring in-depth evaluation
  • Participate in daytime and night/weekend on-call rotation
  • Solve sophisticated enterprise networks to quickly resolve downtime
  • Develop expertise in specific areas to mentor colleagues/customers
  • Handle customer issues by exceeding expectations for satisfaction
  • Effectively communicate issues and resolutions to customers and support team
  • Provide mentorship and leadership to less experienced engineers
  • Possibility of travel to customer locations

Qualifications

  • 3-4+ years' experience in network support
  • Practical knowledge of troubleshooting Routing and Switching protocols
  • Practical knowledge of various protocols and Cisco platforms
  • Validated crisis management skills
  • Strong analytical, problem solving, and interpersonal skills
  • Prior experience in remote customer network support
  • Exposure to Engineering/Computer Science/IT courses is a plus
  • Python programming skills and ITIL certifications are a plus


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