CMS - Technical Consulting Engineer - Enterprise Networking
hace 7 días
What You'll Do
- Impact the health and performance of networks and systems
- Join a team with a vision to become the #1 IT Company in the world
- Be a strategic partner in solving and preventing technical issues for customers
- Ensure customers achieve expected business outcomes
Who You'll Work With
- Highly skilled, dynamic, diverse team of passionate engineers
- Team motto: 'Work hard, play harder'
- Global team presence in multiple centers across US, EMEA, and India
Who You Are
- Act as a focal point for resolving high-impact account problems
- Work on complex problems requiring in-depth evaluation
- Participate in daytime and night/weekend on-call rotation
- Solve sophisticated enterprise networks to quickly resolve downtime
- Develop expertise in specific areas to mentor colleagues/customers
- Handle customer issues by exceeding expectations for satisfaction
- Effectively communicate issues and resolutions to customers and support team
- Provide mentorship and leadership to less experienced engineers
- Possibility of travel to customer locations
Qualifications
- 3-4+ years' experience in network support
- Practical knowledge of troubleshooting Routing and Switching protocols
- Practical knowledge of various protocols and Cisco platforms
- Validated crisis management skills
- Strong analytical, problem solving, and interpersonal skills
- Prior experience in remote customer network support
- Exposure to Engineering/Computer Science/IT courses is a plus
- Python programming skills and ITIL certifications are a plus
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