Support Specialist

hace 2 semanas

Ciudad de México, Ciudad de México Revolut A tiempo completo

About Revolut

People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet.

As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work in recognition of our outstanding employee experience So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Financial Crime Operations department is at the forefront of Revolut's efforts to keep customers and their money safe Those ninjas work directly with customers to resolve issues and flag potential concerns. Using cutting edge technology, we aim to prevent financial crime in a way the banking world hasn't seen so far

FinCrime Analysts is the key person to ensure we've got it under control, working with the Revolut Compliance team. It's only for the most responsible, conscientious, brave individuals. The ones who aren't afraid of challenges of the complex financial world

We're a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. We'll compensate you for night shifts but we understand this still isn't for everyone so please bear that in mind before applying.

What you'll be doing
  • Conducting reviews of sanctions watchlist alerts generated by the automated transaction filtering and client screening systems, manual reports or internal referrals
  • Escalating potential sanctions issues or suspicious activity to the Head of Compliance or Money Laundering Reporting Officer
  • Reviewing and investigating PEP screening alerts utilising the client screening system, internal Customer Due Diligence systems and third party sources
  • Assisting with the validation of the Sanctions and PEP alert systems and participating in any testing of new releases or updates of current systems as necessary
  • Responding and remediating issues identified by the Quality Control Team
What you'll need
  • Fluent English (C1)
  • Excellent communication skills
  • At least 1 year of working experience in Fincrime
  • Ability to multitask and work well under pressure and tight time frames
  • Willingness to work different shifts
  • Ability to work together with multiple compliance teams

Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.

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