Fareportal ́s Mission is Uniting People and Places across the Planet.

Fareportal combines award winning digital front-end mobile apps and websites integrated with one of the largest traditional travel agencies powered by over 2,300 trained travel agents worldwide.

This model combines the best of hi-touch and hi-tech providing our travelers with a next gen travel concierge experience.

The Call Center Quality Analyst is responsible of covering the technical services and support for the Mexico office(s) and ensure that end users are receiving the appropriate assistance.

This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions.

They will also engage with the other Fareportal teams as "smart hands" to assist in any outstanding issues or project-based work.

Requirements:

Minimum of 2-3 years' experience in a Desktop support role in a multi-platform environment.

Basic Computer Hardware awareness:
any related professional courses on same Proficiency would be an added advantage.
Microsoft certification (MCSE/MCP) would be an added advantage.
Basic Networking (TCP/IP, DNS, routing, subnetting) awareness.
Basic Voice (CISCO/AVAYA/PSTN) platform related awareness.
Basis ITIL awareness & working knowledge in Service Desk/Helpdesk environment would be an advantage.
Provide overall technical 1st hand support to users in the following areas: Desktops, Laptops, Network, Printers etc.
Aptitude for learning new technology, interest in professional development.

Job Competencies:

Good communicator with a natural aptitude for dealing with people.
Good analytical skills and able to collate and interpret data from various sources.

Roles and Responsibilities/JD:

Installation and configuration of Desktop operating systems along with Troubleshooting and preventative maintenance procedures.

Health-check exercise: like Anti-virus, MS-Patch & other basic Desktop Compliance procedure enforcement & adherence.
Focus should be emphasized on providing professional, effective, and user-friendly approach to solving end user issues.

Provide "Face of IT" when dealing with End users by explaining the processes, helping to follow up the procedures, and enforcing the IT policies.

The person should be able to work independently and without supervision.

Qualifications:

• Bachelor's Degree/Diploma in Computer Science, Information Systems, Engineering, Business, or technical discipline
• Bilingual

We offer:

• Competitive Base salary + benefits by law
• Bonus
• Fun place to work
• Training

- $ 26,054.08 mxn gross monthly salary

Licenciatura

De 1 a 2 años

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