Software Support Engineer
hace 7 días
Job ID:
172743
Required Travel :
Minimal
Managerial - No
Location:
MEXICO- GUADALAJARA (Amdocs Site)**
Who are we?:
In one sentence:
Responsible for providing best-in-class technical support to a global customer base.
Maintains ownership of the resolution of complex technical problems, including debugging, simulations, identifying bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.
What will your job look like?:
- You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications.
- You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.
- You will demonstrate continuous improvements and increased efficiency to the software or business processes utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions.
- You will contribute to meeting the SLAs and KPIs as applicable for the account and unit for example, responsiveness, resolution, software quality, etc.
- You will communicate with internal/external customers to enhance the understanding of customer problems, and verify that an appropriate resolution has been applied.
All you need is
:
Bachelor's degree in Science/IT/Computing or equivalent
3+ yoe as Software Support Engineer
Technical Knowledge:
SQL Server/Oracle & Unix/Linux
Good Communication with customer-facing experience
Good analytical and problem-solving ability
Responsible for providing best-in-class technical support to a global customer base.
Maintains ownership of the resolution of complex technical problems, including debugging.
Why you will love this job:
- You will gain valuable experience and wide knowledge of Software integrative systems.
- You will be exposed to advanced market technologies.
- You will work with multiple channels and diverse areas of expertise.
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