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hace 4 meses

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About Bright:
Hey there We're Bright, a fintech solar energy startup on a mission to reverse climate change, starting in Mexico.

We do so as a finance and technology layer powering the solar installer and entrepreneurial ecosystem - working hard to simplify the process through automation.

In just a few years, we've become Mexico's #1 residential solar financier.

We've coordinated everything needed to get solar on homes - from financing to installation - so customers can go solar with no money down.

We've raised funding from top investors like First Round Capital, Y Combinator, and Leonardo DiCaprio.

They believe, like we do, that we can grow exponentially while having fun and being one of the best places to work in solar.


About the position:


Join us as a Billing and Collections Analyst to bring clean solar energy to Mexico Work with our Billing team, and play a critical role in achieving Bright's goals by aligning the Billing team with the company's priorities.

You'll be responsible for ensuring all customers have a clear path on their billing process and comply with their contract payments on time.

Your daily responsibilities may involve speaking on the phone with clients and utilizing digital channels and various tools to recover overdue payments from them.

Following up on open cases with other Bright departments and external service providers and suggesting efficiency improvements for our existing internal processes.

You will own communication for those in the Billing phase with Bright, maintaining a healthy portfolio while offering the best customer experience.

Tareas

Your tasks and responsibilities will be

  • Collections tasks:
  • Communicate with delinquent customers to ensure they pay their outstanding bills.
  • Attend via Whatsapp and calls to customers to resolve billing questions.
  • Negotiation and closing of agreements
  • Implement a protocol for clients with pending payments, which will allow us to standardize the collection process and debt settlement offers to our clients.
  • Customer service

Requisitos:

We're looking for someone who

  • Has desirable >1 year of experience performing collections work in a call center.
  • Proven experience in metrics exceeding recovery and collection goals.
  • Loves to create innovative and scalable solutions over data analysis.
  • Has the following skills:
  • Detailoriented.
  • In written comunication.
  • Sense of urgency.
  • Seeks to achieve their results within the deadline, takes initiative to solve problems
  • Communication with the customer.
  • Expresses themselves clearly, develops ideas correctly and confidently
  • Grit.
  • As good objection handling skills to persuade, and is not easily defeated in a negotiation
  • Organization.
  • Be able to prioritize activities and fulfill multiple roles simultaneously without losing sight of the objective.
Beneficios

Benefits

  • The opportunity to learn first hand about the distributed generation regulatory scheme in México while being a part of the fastestgrowing startup in the country.
  • A fun, highcaliber team that trusts you and gives you the freedom to be brilliant.
  • Possibility to earn equity at Bright.
  • Private health insurance.
  • Access to costfree mental health care.
  • Parental leave.
  • Access to toptier mentorship programs.
  • Remote work.
  • Salary range: $20,000 MXN $22,500 MXN monthly gross.