Helpdesk IT Technician Level 1

hace 1 semana


Tijuana, Baja California, México North American Production Sharing de México S.A. de C.V. A tiempo completo

RESPONSIBILITIES:

Tracks all Help Desk requests through to completion. Maintains current status of, and updates information in regards to support tickets within the Help Desk tracking system.

Maintain communication to end-user on all support tickets until the problem is resolved and the support ticket is closed. Insures that the IT Operations Manager is kept up-to-date on the status of any outstanding, non-routine/critical support requests.


Enterprise anti-virus software installation, configuration, patching and updating as well as diagnosis and triage of any detected /quarantined virus, malware, spyware, etc.


REQUIREMENTS:

Advanced English (written and spoken to provide remote support)

Associate's degree or equivalent experience in management information systems, computer science, business, or a related discipline.

Experienced and fluent working with Help Desk support and inventory tracking software.

Excellent customer service skills.

Strong written, verbal (face-to-face and telephone), analytical and interpersonal skills.

Work on site.

Tipo de puesto:
Tiempo completo

Salario:
A partir de $5,600.00 a la semana

Pregunta(s) de postulación:

  • Haz dado soporte a sistemas RP?

Educación:

  • Licenciatura terminada (Deseable)

Experiência:
Active Directory: 1 año (Obligatorio)

Idioma:

  • Inglés (Obligatorio)

Lugar de trabajo:
Empleo presencial
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