Account Coordinator

hace 2 semanas

Juárez, Chihuahua, México Electro Componentes de México S.A. de C.V. A tiempo completo

Job Summary:

The main objective of the Account Coordinator is to provide customer support to a set list of customer accounts.

The AC has three main focus areas: 1) maintenance and understanding of customer demands 2) managing customer shipments and 3) managing communication around areas that impact demand and/or shipmentsmmary.

Education / Requirements:

  • Bachelors degree
  • English advanced

Duties:

  • Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies
  • Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally
  • Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers
  • Working with Production, Shipping, Materials and other departments to respond to customer inquiries or issues in a timely manner
  • Developing inventory, production and delivery plans for the customer
  • Serving as the "voice of the customer" and ensuring that our organization understands customer business requirements and expectations
  • Assisting in new part introduction projects, ensuring that all necessary demand, production and inventory plans are in place to ensure a successful launch
  • Anticipating customers' needs in order to ensure maximum customer satisfaction
  • Ensures ownership and business continuity for account coverage
  • Must be able to work well independently and escalate appropriately
  • Must have a high degree of patience and stress tolerance
  • Strong analytical skills including use of Excel, including Pivot tables, waterfall analysis

Tipo de puesto:
Tiempo completo, Indefinido

Salario:
$1.00 - $2.00 al mes

Horario:

  • Turno de 8 horas

Educación:

  • Licenciatura terminada (Deseable)

Experiência:
- servicio al cliente: 3 años (Deseable)

Idioma:
- inglés fluido (Deseable)

Lugar de trabajo:
Empleo presencial

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