Relationship Associate

hace 2 semanas

Ciudad de México, Ciudad de México Citigroup Inc. A tiempo completo

The Relationship Associate is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:
  • Provide day-to-day client servicing, handle and provide timely resolution to client issues.
  • Validates client data and documentation in relevant systems.
  • Takes the lead to coordinate and follow-up across internal departments to solve client needs.
  • Provides feedback to client related to emerging product needs, competitive practice and ideas on process/product improvement.
  • Analyzes client data and provides reporting as needed.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 0-2 years relevant experience

Education:

  • Bachelors degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

El Asociado de Relaciones es una función profesional de un empleado en desarrollo. Aplica conocimientos específicos del área en el control, la examinación, el análisis o la evaluación de procesos y datos. Identifica brechas en las políticas y formula políticas. Interpreta datos y realiza recomendaciones. Investiga e interpreta información basada en los hechos. Identifica incongruencias en los datos o resultados, define problemas de negocios y formula recomendaciones sobre políticas, procedimientos o prácticas. Integra conocimiento disciplinario establecido dentro de su propia área de especialidad con la comprensión básica de las prácticas de la industria relacionadas. Debe tener una buena comprensión del modo en que el equipo interactúa con otros para lograr los objetivos del área. Desarrolla un conocimiento de trabajo de las prácticas y normas de la industria. Tiene un impacto limitado pero directo en la empresa, a través de la calidad de las tareas o los servicios proporcionados. El impacto del ocupante del puesto está limitado a su propio equipo.

Responsabilidades:
  • Prestar servicios diarios a los clientes; manejar y proporcionar soluciones ante problemas de los clientes.
  • Validar datos y documentación de los clientes en sistemas relevantes.
  • Tomar la iniciativa para coordinar y realizar un seguimiento en todos los departamentos internos para satisfacer las necesidades de los clientes.
  • Proporcionar comentarios a los clientes relacionados con necesidades de productos emergentes, prácticas competitivas e ideas sobre la mejora de procesos/productos.
  • Analizar datos de los clientes y proporcionar informes según sea necesario.

Calificaciones:

  • Entre 0 y 2 años de experiencia relevante.
  • INGLÉS AVANZADO

Educación:

  • Licenciatura/título universitario o experiencia equivalente.

La descripción de este puesto proporciona una revisión de alto nivel de los tipos de trabajos realizados. Se pueden asignar otras obligaciones laborales según sea necesario.

Job Family Group:

Commercial and Business Sales

Job Family:

Commercial Sales Support

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .

View the EEO Policy Statement .

View the Pay Transparency Posting

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